Technical Support Specialist; Level II

Position: Technical Support Specialist (Level II)
About the job Technical Support Specialist (Level II)

Essential Duties and Responsibilities:

- Provide technical support via emails, phone calls, and on-site visits when necessary.
- Plan and visit customers to offer technical assistance.
- Document product specifications and usage for field sales and customers.
- Conduct test runs and trials based on field sales and customer requests.
- Review blueprints, plans, and other documents to run trial tests and provide machining
suggestions.
- Develop cost estimates or projected increases in production from proposed product
usage.
- Recommend changes in equipment, processes, or materials to reduce costs or improve
operations.
- Offer technical services related to product use, operation, and maintenance.
- Conduct technical training sessions for clients and internal employees.
- Provide weekly and monthly reports to supervisors and maintain reporting portals.
- Communicate relevant distributor information to internal teams.
- Assist in preparing technical manuals and publications.
- Analyze technical support data and prepare periodic reports.
- Support product and market trend research and monitor competitor activities.