Associate Director - Program & Project Management

Job Title :
Salesforce Project Manager
Job Location :
Torrance, CA

We are seeking an experienced Salesforce Project Manager to lead end-to-end delivery of Salesforce implementation and enhancement programs. The role requires strong project governance, stakeholder management, financial control, and a solid understanding of Salesforce delivery models across Sales, Service, and Experience clouds. The successful candidate will ensure predictable delivery, high quality, and zero revenue leakage across projects.

• Lead end-to-end Salesforce project delivery from initiation to closure.
• Define project scope, milestones, timelines, dependencies, and delivery plans.
• Manage multiple work streams across Salesforce clouds and integrations.
• Track and control scope, schedule, cost, risks and issues.
• Ensure adherence to Agile, Hybrid, SAFe delivery methodologies.
• Own project governance status reporting and executive dashboards.
• Manage project financials: budget, forecast, burn, variance, and billing.
• Ensure zero revenue leakage and alignment with SOW contract terms.
• Track change requests, scope creep and approvals.
• Maintain high accuracy in BE margin and resource plans.
• Act as the primary point of contact for clients and internal stakeholders.
• Run steering committees, client reviews, and weekly governance calls.
• Proactively manage expectations, risks and escalations.
• Translate business goals into executable delivery plans.
• Coordinate across Architects, Developers, QA, Dev Ops and BA teams.
• Ensure compliance with Salesforce best practices and delivery standards.
• Drive UAT planning, cutover readiness, go-live and hyper care.
• Ensure quality KPIs, low defect leakage and SLA adherence.
• Plan and manage resource allocation in coordination with WFM and HR.
• Manage onshore/offshore teams and vendor partners.
• Resolve cross-team dependencies and delivery blockers.
• Support hiring, onboarding and ramp-up planning where required.
• Maintain project artifacts, project plan, RAID log, SOW traceability.
• Report project health using RAG status, KPIs and metrics.
• Use tools such as Jira, Azure Dev Ops, MS Project, Smartsheet or equivalent.

• Proven experience managing medium to large Salesforce implementations.
• Strong understanding of Salesforce clouds (Sales, Service, Experience) and other clouds.
• Familiarity with integration-heavy and multi‑vendor setups.
• Strong command over Agile, Scrum, Hybrid delivery models.
• Expertise in risk management, estimation and dependency planning.
• Solid understanding of delivery financials and contract governance.
• Excellent client‑facing and stakeholder management skills.
• Ability to manage senior stakeholders and executive leadership.
• Strong presentation, documentation and negotiation skills.

• Exposure to Agentforce AI‑led Salesforce programs.
• Experience with AMS Support delivery models.
• Salesforce or PM certifications (PMP, PRINCE2, SAFe Agilist), Salesforce Administrator or business‑focused certification.
• Experience managing global distributed teams.

• Strong ownership and delivery accountability.
• Structured problem‑solving and decision‑making.
• High attention to detail and financial discipline.
• Ability to operate under pressure and tight timelines.

• On‑time and on‑budget delivery.
• Client CSAT and stakeholder satisfaction.
• Margin and BE accuracy.
• Low defect leakage and minimal escalations.

• Comprehensive Medical Plan covering Medical, Dental, Vision.
• Short‑term and Long‑term Disability Coverage.
• 401(k) Plan with company match.
• Life Insurance.
• Vacation Time, Sick Leave, Paid Holidays.
• Paid Paternity and Maternity Leave.

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Individual pay is determined by work location, job level, and additional factors including experience and relevant education or training. Other forms of compensation may be provided as part of overall compensation, such as an annual performance‑based bonus, sales incentive pay and other variable compensation.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectionate or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.