Technical Support Administrator

Overview

S2 Global, an OSI Systems Company, is seeking a Technical Support Administrator 3 to work in its Torrance, CA location. S2 Global is the leading provider of security screening solutions and has extensive experience in program assessment, technology deployment, operation management, image analysis and maintenance services at major events, ports, land borders and air cargo facilities. Focused on Operations, Integration and Training, S2 Global’s solutions ensure that customers have advanced technologies and sophisticated techniques to significantly increase their screening capabilities.

• Install and administer the necessary IT components, such as servers, networks or software, to support S2’s solution at customer sites.
• Provide post‑installation tier 1 and tier 2 support for S2’s deployments.
• Perform continuous monitoring of the systems and applications supporting all S2 installations.
• Work with the S2 security team on the continual remediation of systems and applications.
• Travel to customer sites for planning sessions and buildout of project plans and scoping.
• Conduct site surveys at customer locations to create documentation needed for the implementation phase.
• Collaborate with vendors on the provisioning of equipment and services for the deployment of S2 services.
• Manage and deploy software packages as documented in a release‑management and configuration‑management process.
• Configure systems and build networks needed to support S2’s training program.
• Ensure that code produced meets company standards.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• Report any quality problems or defects to management for corrective action to be implemented and to prevent recurrence.
• Duties may be modified or assigned at any time to meet business needs.

• BS degree in Computer Science or related field preferred; high school diploma required.
• 5+ years of experience in information technology with a focus on general IT support.
• Experience working on local and wide‑area networks.
• Strong understanding of IT terminology.
• Capability to troubleshoot IT‑related issues.
• Ability to work with customers to achieve overall project objectives.
• Ability to reliably complete assignments with limited supervision and to lead the actions of others on complex or extended work assignments.
• Experience working in a global environment across multiple time zones.
• Ability to travel to any domestic and international location, up to 50% travel.
• US citizenship required.
• Applicants must successfully pass a US Federal Background check (DCSA e‑QIP and live‑scanning fingerprints).

Pay may range from $85,000 to $95,000 annually. The specific programs and options available to any employee may vary depending on eligibility factors such as geographic location and date of hire. Salary information presented above is a general guideline only; salaries are based upon candidate experience and qualifications, as well as market and business considerations.

OSI Systems, Inc. is an equal opportunity employer. Disability and veteran rights are respected in accordance with applicable laws. OSI does not accept unsolicited resumes from recruiters or employment agencies without a signed agreement. All applicant information is considered property of OSI and may be used for hiring purposes.