Japanese Bilingual - Process Transformation Specialist; AI & Tech Transformation of Payroll

Location: Office-based Hybrid work in Torrance, CA;
New York, NY;
Atlanta, GA;
Schaumburg, IL; or Houston, TX

This role is designed for a professional who can leverage their deep operational knowledge of BPO processes (payroll and accounting) to drive transformation through AI and technology. A successful candidate demonstrates strong leadership skill, combining a solid understanding of general payroll and accounting processes, and a proactive mindset toward continuous improvement through AI and technology.

• Understand and structure business requirements from user departments; through requirement gathering and issue clarification, identify the true needs of requestors.
• Develop a practitioner-level understanding of BPO processes — payroll processing, AP/AR, monthly close, reconciliation, and reporting — and identify bottlenecks that are candidates for automation or AI enhancement.

• Propose and implement technical solutions — including AI tools, RPA, and system configuration changes — to address identified bottlenecks.
• Implement solutions directly as system configurations and operational improvements to contribute to enhanced business efficiency and quality. Propose and develop optimal solutions.
• Lead high-difficulty new projects and system implementations. Partner with managers and management to execute business strategy, run PDSA action plans, and build organizational structures to improve operational efficiency.
• Support department-level decision-making through data utilization and visualization.
• Build dashboards from payroll and accounting data so that the BPO team and management can monitor real‑time status and make informed decisions.
• Progressively introduce AI-powered mechanisms such as anomaly detection and predictive analytics (e.g., payroll error prevention, uncollected A/R risk flagging).

• Deliver user training. Coordinate with internal and external stakeholders, communicating requirements, configuration policies, and improvement proposals adapted to the audience's level of understanding. When consensus-building is needed, organize situations and options to move stakeholders to action.
• Embed newly introduced tools and AI capabilities into BPO team day‑to‑day workflows and drive adoption across the team. Document AI and tool usage within the team to prevent knowledge silos and improve repeatability.

• For generally routine challenges, recommend moderate adjustments and enhancements. For problems that require understanding of other job areas, find solutions through past experience and analysis.
• Integrate a Plan–Do–Check–Act (PDCA) improvement cycle into BPO processes, continuously measuring and expanding the impact of technology adoption.

• Excel proficiency (basic operations, data handling)
• Prioritization across multiple parallel projects and tasks
• Basic operations and configuration of business systems and tools
• User support basics (inquiry response, triage, escalation)
• Understanding of business flows and data flows
• Adherence to standard procedures and appropriate escalation judgment

• Basic experience with RPA or no-code/low-code tools (e.g., Power Automate, Zapier)
• Practical experience using AI tools (e.g., ChatGPT) to support operational tasks
• Data visualization tool experience (e.g., advanced Excel, Power BI, Tableau)
• Prior involvement in system implementation or migration projects

• Ability to translate BPO operational pain points into technical solutions
• Communication bridge between non-technical operation members and IT teams
• Bilingual communication in Japanese and English (internal and client-facing)
• Strong prioritization, multitasking, and leadership skills
• Proactive, flexible, and willing to take on new challenges
• Ability to achieve results aligned with PASONA's and the department's business objectives