Associate Director - Program & Project Management

Role description

Job Title :
Salesforce Project Manager
Job Location :
Torrance , CA

We are seeking an experienced Salesforce Project Manager to lead end-to-end delivery of Salesforce implementation and enhancement programs The role requires strong project governance stakeholder management financial control and a solid understanding of Salesforce delivery models across Sales Service Experience and related clouds You will ensure predictable delivery high quality and zero revenue leakage across projects

Key Responsibilities

Project Planning Delivery
Lead end to end Salesforce project delivery from initiation to closure
Define project scope milestones timelines dependencies and delivery plans
Manage multiple work streams across Salesforce clouds and integrations
Track and control scope schedule cost risks and issues
Ensure adherence to Agile Hybrid SAFe delivery methodologies
Governance Financial Management
Own project governance status reporting and executive dashboards
Manage project financials budget forecast burn variance and billing
Ensure zero revenue leakage and alignment with SOW contract terms
Track change requests scope creep and approvals
Maintain high accuracy in BE margin and resource plans

Stakeholder Client Management
Act as the primary Point of Contact for clients and internal stakeholders
Run steering committees client reviews and weekly governance calls
Proactively manage expectations risks and escalations
Translate business goals into executable delivery plans

Delivery Quality Management
Coordinate across Architects Developers QA Dev Ops and BA teams
Ensure compliance with Salesforce best practices and delivery standards
Drive UAT planning cutover readiness golive and hypercare
Ensure quality KPIs low defect leakage and SLA adherence

Resource Dependency Management
Plan and manage resource allocation in coordination with WFM HR
Manage onshore offshore teams and vendor partners
Resolve cross team dependencies and delivery blockers
Support hiring onboarding and ramp-up planning where required

Reporting Tools
Maintain project artifacts project plan RAID log SoW traceability
Report project health using RAG status KPIs and metrics
Use tools like Jira Azure Dev Ops MS Project Smartsheet or equivalent

Required Skills Experience

Salesforce Program Management
Proven experience managing medium to large Salesforce implementations
Strong understanding of Salesforce clouds Sales Service Experience others a plus
Familiarity with integration heavy and multivendor setups

Project Management Skills

Strong command over Agile Scrum Hybrid delivery models
Expertise in risk management estimation and dependency planning
Solid understanding of delivery financials and contract governance

Communication Leadership
Excellent client-facing and stakeholder management skills
Ability to manage senior stakeholders and executive leadership
Strong presentation documentation and negotiation skills

Preferred Good to Have

Exposure to Agentforce AIled Salesforce programs

Experience with AMS Support delivery models
Salesforce or PM certifications Preferred
PMP PRINCE2 SAFe Agilist
Salesforce Administrator or Business focused certification
Experience managing global distributed teams

Key Competencies
Strong ownership and delivery accountability
Structured problem-solving and decision making
High attention to detail and financial discipline
Ability to operate under pressure and tight timelines

Success Metrics
Ontime and on budget delivery
Client CSAT and stakeholder satisfaction
Margin and BE accuracy
Low defect leakage and minimal escalations