MSP Tier 2 Engineer; Hybrid | Microsoft 365​/Azure

We’re working closely with a growing Managed Service Provider (MSP) based in Torrance that supports a diverse portfolio of clients ranging from small businesses to mid-market organizations across industries such as retail, restaurants, non-profits, and government partners. The organization has grown to 40+ employees and continues to expand its client footprint while investing heavily in its internal team structure, accountability, and long-term growth

The engineering team works across modern Microsoft cloud environments, supporting a mix of on-premise and cloud infrastructure for a wide range of client environments. What stands out about this team is the strong emphasis on collaboration, communication, and reliability. Engineers are encouraged to work together, share knowledge, and continue developing their skills as technologies evolve. Leadership is highly supportive of training and professional development, making this an excellent environment for engineers who want to grow within the MSP space

If you enjoy solving technical problems, working within a collaborative engineering team, and supporting modern Microsoft environments, this is a fantastic opportunity to grow your career within an MS

• de:
  
  Administer and support Microsoft 365 environments including user provisioning, licensing, and troubleshoot
• ing Assist with Azure / Entra  and identity managem
• ent Troubleshoot workstations, networking issues, printers, and end-user devi
• ces Monitor infrastructure and cloud environments to ensure systems remain operational and sec
• ure Handle escalated complex issues as the senior engineer while maintaining client owners
• hip Maintain accurate documentation, ticket updates, and time tracking within the PSA sys
• tem Collaborate with internal engineers and leadership to resolve issues efficien
• tly Contribute to knowledge base documentation and improve internal support proces

ents Successful candidates will have experience working in MSP or multi-client IT support environments and be comfortable managing multiple priorities in a fast-paced service environm

• kills
  
  Experience supporting Microsoft 365 environ
• ments
  
  Administration experience within the Microsoft ecos
• ystem
  
  Experience with Azure / Ent
• ra IDStrong troubleshooting skills across Windows workstations and end-user sy
• vity)
  Strong communication skills with the ability to explain technical issues to non-technical users
  
  Experience working within a ticketing system and maintaining technical document

• Skills Prior MSP experience
• a Must Experience with Conne
• ctWiseFamiliarity with Cisco Meraki netw
• orking
  
  Microsoft certific

• oarding
  
  Initial onboarding period: 3–6 weeks
• onsite
  
  After ramp-up: 2 days onsite or client visits / 3 days

• Benefits Salary: $80,000 -
• 100,000
  
  Health insurance with employer cont
• ribution
  
  Dental and Visi
• on plans
  401(k) with employ
• er match
  15 days PTO starting imm
• schedule
  
  Short- and long-term disability (100% employ
• er paid)
  Life insurance (100% employ
• er paid)
  Weekly company-provided Friday
• lunches
  
  Company outings and tea
• m events
  
  Ongoing training and career development oppor