Systems Technician

Intellisense Systems, Inc. is a privately held company with a proven track record of developing and deploying innovative products that successfully operate in the most extreme environments. We are a fast-growing Southern California technology innovator that solves tough, mission‑critical challenges for our customers in the aerospace, defense, and commercial markets. We design, develop, and manufacture advanced products for ground, maritime, and airborne applications.

The Systems Technician is a full‑time position responsible for providing reliable desktop support to our onsite and remote users. The successful candidate will handle day‑to‑day maintenance of existing systems, equipment, and devices while maintaining the highest standards of communication and documentation. This position requires demonstrated experience troubleshooting Windows 11, Office 365, Microsoft Active Directory, and general computer hardware issues. General knowledge of Windows servers and wired/wireless networking is a plus.

On‑call support and emergency response capability is a valued plus.

• Adjust priorities quickly and manage changing demands effectively
• Multitask and manage competing demands effectively
• Organize information and quickly leverage available resources to resolve issues
• Maintain reliability and professional demeanor under pressure

• Provide white glove IT assistance for equipment failures and service issues for all users within established Service Level Agreement times
• Log time and problem resolutions into the ticketing system in a timely manner with full documentation of problems and resolutions for historical purposes
• Follow up on tickets promptly and communicate with users regarding ticket status and service restoration
• Troubleshoot general computer hardware and software issues
• Troubleshoot Windows 11, Office 365, printer, VoIP phone, and general network issues
• Troubleshoot general connectivity issues including wired, wireless, and VPN
• Setup new user Active Directory accounts, email, and phone systems
• Setup new laptop and desktop stations and perform maintenance on existing equipment
• Perform Windows and application updates in coordination with maintenance windows
• Perform server and network maintenance tasks as directed
• Maintain IT assets, manage inventory, and perform regular audits
• Train users on our technologies and provide technical expertise
• Create new or update existing technical documentation and notes
• Recognize, document, and elevate security incidents and suspected compromises following established incident response procedures
• Monitor alerts and findings from security tools (Crowd Strike Exposure Management, Crowd Strike alerts, Forti Gate logs) and coordinate remediation
• Perform system testing and validation of configurations, patches, and updates in non‑production environments before production deployment
• Validate remediation of security findings and ensure rollback procedures are tested and documented
• Job responsibilities are dynamic. This may not be a complete list of duties. Other responsibilities and duties may be assigned by your supervisor or upper management at any time.

• Experience with Ninja One or similar remote management and monitoring (RMM) platform for agent deployment and patch management
• Group Policy (GPO) management and Windows security baseline implementation aligned with CMMC/NIST requirements
• Multi‑factor authentication (Duo/Azure MFA) administration including user enrollment, device management, and policy configuration
• Basic Forti Gate or enterprise firewall policy management and administration
• User provisioning and deprovisioning workflows including Entra  creation, license assignment, and secure access removal
• IT asset inventory management, tracking, and audit trail documentation for compliance purposes
• Understanding of CUI (Controlled Unclassified Information) identification, classification, labeling, and secure handling procedures
• Backup, disaster recovery procedures, and understanding of RTO/RPO concepts
• Audit logging, evidence collection, and incident response procedures aligned with CMMC compliance requirements
• VPN and remote access configuration for secure…