MSP Service Desk Technician Coordinator

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

We are a growing Managed IT Services Provider serving small and mid-sized businesses throughout the South Bay Los Angeles area. We are looking for a dependable, client-focused MSP Service Desk Technician & Coordinator who can help keep our service desk moving, handle Microsoft 365 administration, coordinate hardware logistics, and perform occasional onsite client visits.

This is a fully in-office position. Remote or hybrid arrangements are not available for this role.

You will work alongside a team of experienced technicians and engineers to keep tickets moving, clients supported, and nothing falling through the cracks. This is a great role for someone who enjoys both hands‑on technical support and keeping the service desk organized.

Serve as a day‑to‑day coordinator for the service desk queue, including monitoring incoming tickets, triaging priority, assigning tickets, following up on open items, and helping make sure tickets are handled in a timely manner

Handle Level 1 and Level 1.5 support issues for business clients

Perform Microsoft 365 administration tasks such as user account management, MFA support, license assignments, shared mailboxes, distribution groups, and basic Exchange, Teams, SharePoint, and One Drive support

Support Windows workstations, laptops, printers, scanners, network connectivity, VPN, Wi‑Fi, and common business applications

Stage, image, and configure new workstations and laptops for client deployments

Manage equipment inventory, coordinate Fed Ex/UPS shipments, and handle local equipment pickups and drop‑offs

Perform occasional routine onsite visits for local clients, including basic troubleshooting, checklist‑based maintenance, workstation and printer support, and equipment swaps

Coordinate with vendors, carriers, and third‑party support when needed

Escalate tickets clearly to Level 2 / Level 3 engineers when appropriate

Update tickets with clear notes, next steps, and client communications

Maintain and contribute to documentation in IT Glue

Provide professional, empathetic, and patient support to end users

Please apply only if you have the following:

At least 2 years of experience working for an MSP or similar outsourced IT support provider, ideally in a multi‑client environment

Hands‑on experience supporting multiple business clients in a ticket‑based environment

Solid Microsoft 365 administration experience

Proven ability to perform onsite field support for business clients

Experience supporting Windows 10/11 workstations and common business applications

Strong troubleshooting skills for user, workstation, printer, network, and cloud application issues

Strong ticket documentation habits and comfort using documentation tools such as IT Glue

Valid driver’s license and reliable transportation for local client visits

Ability to work from our office daily, with occasional local onsite visits

Experience with Autotask, IT Glue, Ninja One, Sophos, Sonic Wall, SharePoint, One Drive, Teams, Entra , Intune, imaging new computers, basic networking, user onboarding/offboarding, or clients with security/compliance requirements is a plus.

Technical skills matter, but character matters just as much. We are looking for someone who is honest, dependable, accountable, organized, calm under pressure, and genuinely interested in helping people. The right person is a true team player, communicates well with technical and non‑technical users, asks questions when needed, escalates appropriately, and cares about the client experience.

This role is not a good fit for someone who wants to work alone all day, avoid client communication, or simply close tickets as fast as possible without caring about quality.

This is a great role for someone who wants to grow into a stronger L2 technician, field engineer, or service desk lead role over time.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Team Logic IT Corporate.