AI Business Data Consultant

Description

This role will help ensure AI-powered customer experiences are accurate, reliable, measurable, and continuously improving. The analyst will monitor production LLM application performance, evaluate response quality, build dashboards, identify risks and opportunities, and synthesize insights that inform product roadmap decisions, feature requirements, backlog prioritization, and operational improvements.

Supports our AI products by analyzing performance, defining KPIs, and driving continuous improvement for generative and conversational AI applications. Monitors LLM outputs, evaluates response quality, and builds dashboards/scorecards to track product health, user behavior, and business impact. Identifies risks (hallucinations, drift, retrieval issues) and translates insights into actionable product recommendations, backlog priorities, and experiments.

The ideal candidate combines strong analytical skills, product sense, technical curiosity, and practical understanding of generative AI applications, including conversational AI, RAG, prompt-based systems, AI evaluation metrics, and LLM-as-a-judge methodologies.

• Define and track KPIs for AI product performance, CX outcomes, and business impact
• Analyze conversation logs, user behavior, and performance data to identify trends and issues
• Evaluate AI output quality using rubrics, test sets, and LLM evaluation methods
• Build dashboards, scorecards, and reporting to monitor product health
• Identify risks (hallucination, drift, retrieval errors) and recommend improvements
• Support product discovery, experimentation, and A/B testing
• Translate insights into product requirements, backlog items, and acceptance criteria
• Partner with product, engineering, and CX teams on releases, UAT, and optimization

• 3+ years in data analytics, product analytics, or business analysis roles
• Experience supporting digital or AI-driven products (chatbots, conversational AI, etc.)
• Strong SQL and dashboarding/visualization skills (Power BI, Tableau, etc.)
• Experience defining KPIs and analyzing user behavior and product performance data
• Working knowledge of generative AI, LLMs, prompting, and RAG concepts
• Strong analytical, communication, and cross-functional collaboration skills

Contract position based out of Torrance, CA.

Pay range: $50.00 - $54.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Torrance, CA.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.