Technical Lead L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.

• Scope of Support: Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots).

• Incident Troubleshooting – Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
• Provisioning Requests – Handle ~10 requests per month for environment/app provisioning and access management.
• Incidents – 18/month (it is increasing) – Manage incident volume trends.
• Bot Management – Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring reliable operation, scheduling and runtime issues.
• Environment & Policy Management – Administer Power Platform environments, enforce governance policies, monitor usage, maintain DLP policies, and upkeep the existing Center of Excellence (COE) Dashboard for oversight.
• Dataverse Administration – Manage Dataverse capacity, provisioning of new instances, and user access controls.
• Virtual Agents Support – Maintain and support Power Virtual Agents chatbots, monitor health, publish updates, troubleshoot chatbot‑related issues.
• User Support & Recommendations – Serve as the dedicated point of contact for Power Platform queries, providing best‑practice guidance and escalating to Microsoft Support when necessary.
• Minor Enhancements – Implement small configuration changes or improvements; limited building of new simple apps/flows/bots.
• Service Requests – Handle general support and maintenance service requests.
• Support Model – Mirrors Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards).

Two dedicated Power Platform support engineers will be assigned to us, ensuring coverage and continuity. Both resources will focus exclusively on Power Platform support to handle all aspects of these operational needs.

• Client Centricity
• Passion for Results
• Execution Excellence
• Collaborative Working
• Learning Agility
• Problem Solving & Decision Making
• Effective communication

• Mandatory
  
  Skills:
  
  Microsoft Power Platform for M365.
• Experience:
  
  5‑8 years in related roles.

The expected compensation for this role ranges from $60,000 to $148,500. Compensation will depend on various factors, including geographical location, minimum wage obligations, skills, and relevant experience. The role is eligible for Wipro's standard benefits, including a full range of medical and dental benefits, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.