Technical Support Administrator

Overview

S2 Global, an OSI Systems Company, is seeking a Technical Support Administrator 3 to work in its Torrance, CA location.

S2 Global is the leading provider of security screening solutions and has extensive experience in program assessment, technology deployment, operation management, image analysis and maintenance services at major events, ports, land borders and air cargo facilities. Focused on Operations, Integration and Training, S2 Global’s solutions ensure that customers have the advanced technologies and sophisticated techniques to significantly increase their screening capabilities.

• Install and administrate the necessary IT components, such as servers, networks or software, supporting S2’s solution at any of the customer sites.
• Provide post installation tier 1 and 2 support for any of S2’s deployments.
• Perform continuous monitoring of the systems and applications supporting all S2 installations.
• Work with the S2 security team on the continual remediation of the systems and applications.
• Travel to customer sites for any required planning sessions to facilitate the build out of a project plan and scoping of work.
• Perform site surveys at the customer locations creating documentation needed for the implantation phase.
• Work with vendors on the provisioning of equipment and services for the deployment of the S2 services.
• Managing and deploying software packages as documented in a release management and configuration management process.
• Configuring systems and building networks needed to support for S2’s training program.
• Ensure code produced meets company standards.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• BS degree in Computer Science or related field preferred, High School Diploma required.
• 5+ years of work experience in information technology with a focus in general IT support.
• Some experience working on local and wide area networks.
• Able to understand IT terminologies.
• Has the capability to troubleshoot issues that are related to an IT issue.
• Able to work with customers to achieve overall project objectives.
• Able to reliably complete assignments with limited supervision, and to help lead the actions of others to accomplish complex or extended work assignments.
• Experience working in a global environment across multiple time zones.
• Able to travel to any domestic and international location, up to 50% travel
• US Citizenship required.

Candidates for this role will need to successfully pass a US Federal Background check (DCSA e‑QIP, and Live Scanning fingerprints).

Pay may range from $85,000 - $95,000 annually

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Equal Opportunity Employer – Disability and Veteran Know Your Rights. OSI is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants regardless of disability or veteran status.