Technical Lead L1

Technical Lead L1

Scope of Support:
Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots).

Primary Responsibilities:

• Incident Troubleshooting – Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
• Provisioning Requests – Handle ~10 requests per month for environment/app provisioning and access management (e.g., adding users to Dataverse or environments).
• Incidents — 18/month (it is increasing)
• Bot Management – Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably (scheduling, runtime issues, etc.).
• Environment & Policy Management – Administer Power Platform environments and enforce governance policies (monitor usage, maintain DLP policies, etc.), including upkeep of the existing Center of Excellence (COE) Dashboard for oversight.
• Dataverse Administration – Manage Dataverse capacity, provisioning of new instances, and user access controls.
• Virtual Agents Support – Maintain and support Power Virtual Agents chatbots (monitor health, publish updates, troubleshoot chatbot-related issues).
• User Support & Recommendations – Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance to users and, when necessary, escalate issues to Microsoft Support (opening support requests with Microsoft as needed).
• Minor Enhancements – Implement small configuration changes or improvements; limited building new simple apps/flows/bots.

Service Requests Support Model:
Mirrors our Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards). Two dedicated Power Platform support engineers will be assigned to us, ensuring coverage and continuity. Both resources will focus exclusively on Power Platform support to handle all aspects of these operational needs.

Competencies:

• Client Centricity
• Passion for Results
• Execution Excellence
• Collaborative Working
• Learning Agility
• Problem Solving & Decision Making
• Effective Communication

Mandatory

Skills:

Microsoft Power Platform for M365.

Experience:

5-8 Years. The expected compensation for this role ranges from $60,000 to $148,500. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.