Director of Professional Services

Director of Professional Services

Position:
Director of Professional Services Job Type: Full-time

Schedule:

8am - 5pm / Monday - Friday

Work Location:

Hybrid, Torrance, CA Pay Range:
Annual Salary $145k-175k Please be advised:
Only candidates authorized to work in the USA without sponsorship will be considered.

• Financial Performance:
• Achieve contribution margin targets of 51-55%+ across the consulting portfolio
• Meet or exceed annual revenue realization targets
• Deliver projects on time (95%) and on-budget (95%)
• Manage project profitability through accurate scoping, resource allocation, and scope control
• Team Leadership:
• Lead, mentor, and develop a team of consultants and project leaders
• Conduct regular performance evaluations and provide constructive feedback
• Schedule, organize, and assign projects to optimize utilization and skill development
• Build technical and consulting competencies to reduce single-point-of-failure dependencies
• Project Delivery & Operations:
• Oversee all active consulting engagements, ensuring adherence to scope, schedule, and quality standards
• Establish and enforce standardized delivery processes, documentation requirements, and handoff procedures
• Implement effective project communication plans with timely status updates to clients and stakeholders
• Ensure smooth transitions from consulting engagements to managed services operations
• Manage risk proactively identifying scope creep, resource constraints, and technical blockers early
• Business Development Support:
• Partner with sales on pre‑sales activities: scoping, solution design, and effort estimation
• Create, maintain, and revise project proposals including objectives, technologies, timelines, funding, and staffing
• Participate in client presentations and training sessions to drive business growth
• Identify opportunities to expand engagements and convert project work into managed services agreements
• Strategic & Technical Leadership:
• Identify emerging technological trends and make recommendations to business decision-makers
• Develop repeatable consulting offerings aligned with our managed services capabilities
• Drive continuous improvement in delivery methodology, tools, and client experience
• Collaborate cross‑functionally with Service Desk, Infrastructure, Endpoint, and Security teams
• Education and Experience:
• Bachelor's degree in information technology or related field, higher education level preferred.
• 7+ years of experience in MSP, professional services, consulting, or IT project delivery.
• 7+ years in a leadership role managing technical teams.
• Experience productizing services: turning project work into repeatable offerings.
• Sales Pipeline Management: pre‑sales experience, scoping, proposal development, client presentations.
• Demonstrated track record delivering projects on time, within budget, and at scale.
• Relevant certifications (PMP, ITIL, Microsoft, etc.).
• Equivalent combination of education and experience.
• Technical Knowledge and
  
  Competencies:
  
  
• Broad technical fluency across MSP domains: cloud (Azure), infrastructure, endpoint, security, backup/DR, networking
• Familiarity with Microsoft 365 collaboration and productivity tools
• Understanding of Cisco Meraki and general networking principles
• Knowledge of managed services delivery models and IT service management
• Strong project management skills with proven ability to manage multiple concurrent engagements
• Excellent verbal and written communication able to translate technical concepts for non‑technical audiences
• Financial acumen: budgeting, cost estimation, margin analysis, resource planning
• Client engagement skills: building relationships, managing expectations, driving satisfaction
• Process orientation with strong documentation discipline
• Benefits (Once Eligible):
• 401(k) with matching once eligible
• Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
• Pet Insurance
• Paid Time Off (Sick, Vacation)
• 10 Paid Holidays
• Professional Development and Certification Reimbursement (with approval)