ServiceNow Technical Lead

Service Now Technical Lead

Pay rate: $70/hr to $75/hr

Duration: 11/05/2018 - 12/05/2019 / We can take Full-Time Also

Assist Project Managers, Managers, Architects, Directors, and VPs in setting strategies and tactical implementing procedures

Perform routine operating system and application reconciliations maintenance

Monitor system utilization / performance for capacity planning purposes; plan for business continuity

Provide technical support and software upgrades for applications

Research new technology products and make recommendations to management

Design and configure customer based systems and applications

Work with database administrators to configure, tune and maintain databases

Coordinate backup and recovery processes for applications and databases

Design disaster recovery plans

Assist in troubleshooting application, networking and operating systems problems

Manage relationships with hardware and software vendors

Assist Developers, Architects, System Administrators and Software Analysts as needed

Proven experience designing and implementing Service Now Incident, Problem and Change (IPC) Management solutions and other out-of-box and high value configurations for key modules, i.e. Asset, CMDB, Discovery, Service Mapping and ITBM in large corporate organizations. Service Now Admin and Developer certifications required and other Service Now certifications a plus. Guide process, technical and UX solutions and lead other Service Now technical team members towards team oriented goals for high IT business efficiency and effectiveness and excellent customer experiences.

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience.

Advanced ability to communicate with all levels of management and company personnel

In depth knowledge of active directory schema and organization

In depth knowledge of optimal server design, implementation and clustering

In depth knowledge of database systems

Advanced skill in IT documentation

In depth knowledge of change control practices and procedures

In depth knowledge of SQL and VB scripting

In depth knowledge of the automotive industry, products and services for residential and business customers

Advanced knowledge and use of formal full-life cycle development, package implementation, and business process reengineering methodology

Business Experience - 10 plus years experience designing or configuring systems and/or applications

6 years Relational Database Design and Maintenance

* Interact and consult with appropriate business analysts, project managers, developers and partnering vendors to understand project requirements and define Service Now architectural solutions to meet those requirements

* Work alongside cross-functional teams managing multiple tasks with shifting priorities

* Work with ITIL Process Owners & Managers and lead Service Now solution delivery teams in the development of services, components, standards, and frameworks required to support the business strategy

* Ability to be hands on with development using Java script as necessary

* Assist with analyzing and recommending Service Now interfaces / plug-ins to meet business needs in a cost effective manner

* Translate business requirements into technical recommendations, identifying technical solutions that most appropriately meet the business need.

* Experience integrating Service Now with in a multi instance environment and with other tools such as Sales Force

* Automotive industry experience is a plus

* UI / UX experience desired. Hands-on experience with web UI development technologies that include HTML, CSS, or AJAX.

* Solid understanding of reporting capability inside and outside Service Now

* Project Management Professional certification a plus

* Hands-on experience with relational databases