Systems Technician

Systems Technician

Intellisense Systems, Inc. is a fast-growing Southern California technology innovator that solves tough, mission-critical challenges for our customers in the aerospace, defense, and commercial markets. We design, develop, and manufacture advanced products for ground, maritime, and airborne applications.

• Adjust priorities quickly and manage changing demands effectively
• Multitask and manage competing demands effectively
• Organize information and quickly leverage available resources to resolve issues
• Maintain reliability and professional demeanor under pressure

• Provide white glove IT assistance for equipment failures and service issues for all users within established Service Level Agreement times
• Log time and problem resolutions into the ticketing system in a timely manner with full documentation of problems and resolutions for historical purposes
• Follow up on tickets promptly and communicate with users regarding ticket status and service restoration
• Troubleshoot general computer hardware and software issues
• Troubleshoot Windows 11, Office 365, printer, VoIP phone, and general network issues
• Troubleshoot general connectivity issues including wired, wireless, and VPN
• Setup new user Active Directory accounts, email, and phone systems
• Setup new laptop and desktop stations and perform maintenance on existing equipment
• Perform Windows and application updates in coordination with maintenance windows
• Perform server and network maintenance tasks as directed
• Maintain IT assets, manage inventory, and perform regular audits
• Train users on our technologies and provide technical expertise
• Create new or update existing technical documentation and notes
• Recognize, document, and escalate security incidents and suspected compromises following established incident response procedures
• Monitor alerts and findings from security tools (Crowd Strike Exposure Management, Crowd Strike alerts, Forti Gate logs) and coordinate remediation
• Perform system testing and validation of configurations, patches, and updates in non-production environments before production deployment
• Validate remediation of security findings and ensure rollback procedures are tested and documented
• Job responsibilities are dynamic. This may not be a complete list of duties. Other responsibilities and duties may be assigned by your supervisor or upper management at any time.

• Experience with Ninja One or similar remote management and monitoring (RMM) platform for agent deployment and patch management
• Group Policy (GPO) management and Windows security baseline implementation aligned with CMMC/NIST requirements
• Multi-factor authentication (Duo/Azure MFA) administration including user enrollment, device management, and policy configuration
• Basic Forti Gate or enterprise firewall policy management and administration
• User provisioning and deprovisioning workflows including Entra  creation, license assignment, and secure access removal
• IT asset inventory management, tracking, and audit trail documentation for compliance purposes
• Understanding of CUI (Controlled Unclassified Information) identification, classification, labeling, and secure handling procedures
• Backup, disaster recovery procedures, and understanding of RTO/RPO concepts
• Audit logging, evidence collection, and incident response procedures aligned with CMMC compliance requirements
• VPN and remote access configuration for secure connectivity
• System testing and validation of configurations, patches, and security updates in non-production environments before production rollout
• Rollback procedure development, testing, and documentation to minimize risk during system updates and changes
• Incident recognition, identification of potential security events, proper documentation, and escalation procedures aligned with CMMC requirements
• Triage and monitoring of security tool alerts (Crowd Strike Exposure Management, Crowd Strike alerts, Forti Gate logs) with remediation coordination
• Validation of security remediation and vulnerability fixes to ensure effectiveness and compliance

• 3–6 years of desktop/systems support experience
• 3–6 years hands-on experience with Windows 11, Office 365, Active Directory, and VoIP systems
• Strong knowledge of computer hardware and ability to diagnose and resolve issues
• Basic knowledge of M365/Entra  Active Directory administration
• Experience configuring and managing Microsoft Intune for endpoint management and device compliance
• Proficiency in administering and supporting SharePoint environments
• Good working knowledge of networking concepts (VLAN segmentation, DNS, IP addressing)
• Reliable, self-motivated team player with strong organizational and communication skills
• Proactive approach to problem-solving with commitment to continuous improvement and automation
• Ability to recognize potential security incidents and take appropriate action without compromising forensic evidence
• Experience with system testing in non-production environments and understanding of change…