Senior Project Manager IT

# Senior Project Manager ITApply
** Job#: 3043751
***
* Job Description:

** Senior Project Manager IT
*
* Location:

** Torrance, California (Onsite)

Role Overview We are currently hiring for a Senior Project Manager with a global leader in the automotive and mobility industry. This role will support an Enterprise Survey Platform initiative, leading the delivery of platform enhancements, reporting capabilities, system integrations, and production support activities across a complex technology ecosystem. The Senior Project Manager will serve as the central point of coordination among business stakeholders, vendor partners, QA teams, and IT organizations to ensure successful project execution.

This individual will oversee project plans, financials, vendor management, backlog administration, production support, testing coordination, and technical delivery activities.

Key Responsibilities
* Own the project plan, delivery milestones, timelines, scope, and cross-team coordination.
* Drive day-to-day execution across surveys, dashboards, QA, and UAT activities.
* Track vendor deliverables, SLAs, and work progress; escalate delays proactively.
* Coordinate tasks across business, IT application teams, vendors, and QA.
* Maintain a log for Risks, Actions, Issues, and Dependencies (RAID) and drive resolutions.
* Own and manage the backlog in partnership with the Product Owner, including intake, refinement, and prioritization.
* Understand the end-to-end platform architecture, including integrations and data pipelines.
* Lead production support for the platform, overseeing the vendor's support team.
* Manage project financials, including cost plans, actuals, forecasts, and invoices.
* Serve as the central point of contact for the program, preparing and delivering status reports and executive updates.

Required Qualifications
* 5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
* Experience managing vendor-delivered technology programs.
* Working knowledge of the Software Development Lifecycle (SDLC) and experience delivering technical, integration-heavy programs.
* Ability to understand system integrations and ETL/data pipelines.
* Experience leading production support and vendor support teams with SLA management.
* Financial management experience including cost plans, actuals, forecasts, invoices, and accruals.
* Backlog management experience working closely with a Product Owner.
* Proven ability to manage cross-functional teams and external partners.
* Strong project planning, RAID management, and communication skills.
* Hands-on Jira experience (boards, workflows, backlog, JQL, reporting) and proficiency in Confluence or similar tools.
* Excellent executive reporting and stakeholder-facing communication skills.

Preferred Qualifications
* Experience with Voice of Customer (VoC) or survey-based programs.
* Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
* Familiarity with cloud services and ETL/data pipeline concepts.
* Experience with API-based integrations between enterprise platforms.
* Experience managing both delivery and production support for an enterprise platform.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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