Network Support Technician -Japanese bilingual
Listed on 2026-08-28
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IT/Tech
IT Support, Network Administrator, HelpDesk/Support, Technical Support
Network Support Technician – Japanese Bilingual
Entry-Level Welcome | STEM OPT Welcome
Location: Torrance, CA
Relocation Support: Partial relocation assistance may be available
Work Style: On-site
Employment Type: Full-Time, Non-Exempt
Salary: $40,000–$45,000/year + bonus + Night Shift Differential Available
Work Schedule
This position operates on a rotating shift schedule:
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM – 7:00 AM
Employees work 5 days per week, with shifts rotating on a weekly basis. Weekend and holiday shifts are included as part of the rotation.
About the OpportunityA global company in the telecommunications and IT infrastructure industry is seeking a Japanese-English bilingual Network Support Technician to join its 24/7 Network Operations Center (NOC) team in Los Angeles.
This is a great opportunity for candidates who are interested in starting or developing a career in IT, networking, telecommunications, and infrastructure support.
Previous professional network experience is not required. Long-term on-the-job training (OJT) will be provided, making this an excellent opportunity for entry-level candidates who are motivated to learn technical skills and build a career in the IT industry.
Recent graduates and STEM OPT candidates are welcome to apply.
Key Responsibilities- Monitor and support network and IT infrastructure services in a 24/7 Network Operations Center
- Provide operational support for networks, data centers, international transmission services, backbone infrastructure, and related IT services
- Respond to customer inquiries via phone and email in both Japanese and English
- Perform basic technical troubleshooting by following established procedures, manuals, and workflows
- Escalate technical issues to appropriate engineering teams when necessary
- Monitor system alerts and service status
- Document incidents, actions taken, and customer communications
- Work closely with internal technical teams to support stable network operations
- Learn networking and telecommunications technologies through structured OJT
- Business-level Japanese and English communication skills, both written and spoken
- Basic computer skills, including Microsoft Windows, Word, and Excel
- Strong communication and customer service skills
- Interest in IT, networking, telecommunications, or technical support
- Ability and willingness to learn new technical concepts
- Detail-oriented, responsible, and comfortable following established procedures
- Ability to work rotating shifts, including nights, weekends, and holidays
- Must have valid U.S. work authorization
Candidates with backgrounds such as the following are encouraged to apply:
- Recent college graduates
- IT / Computer Science / Engineering graduates
- Candidates interested in starting a career in networking or telecommunications
- Help Desk or Technical Support professionals
- Candidates with basic networking knowledge but limited professional experience
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