IT Support Specialist

The IT Support Specialist provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. This role ensures smooth IT operations, minimizes downtime, and supports employees in using technology effectively, and also includes admin work.

• Manage and update IT support tickets, ensuring issues are tracked and resolved in a timely manner
• Provide basic Level 1–2 technical support for hardware, software, and connectivity issues
• Assist with maintaining accurate IT inventory, including tracking laptops, peripherals, and software
• Help generate simple reports on ticket status, inventory, and common issues
• Support shipping and receiving of IT equipment, including setup and basic configuration of devices
• Assist with onboarding and offboarding tasks such as account setup and equipment distribution
• Follow documented procedures to troubleshoot and resolve common technical issues
• Escalate complex problems to senior IT staff when necessary
• Maintain documentation for common fixes and internal IT processes
• Perform routine tasks such as system updates, password resets, and account support
• Provide friendly, clear communication to end users when resolving technical issues
• Demonstrated strong customer service skills while supporting end users in a fast-paced environment

• Organizational understanding.
• Flexibility.
• Teamwork.
• Customer service.
• Negotiation.
• Initiative.
• Attention to detail.
• Problem-solving ability.
• Open and honest communication.