DevOps Support Specialist

Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies.

Join us and help push the boundaries of what can be built.

We are seeking a motivated and service-minded Dev Ops Support Specialist to join our team as the first line of support for our Dev Ops infrastructure and tooling. If you enjoy solving problems for other people, take pride in clear documentation, and want to build broad hands‑on exposure across the entire Dev Ops lifecycle, we want to hear from you. As a Dev Ops Support Specialist at Divergent Technologies Inc.,

you will triage all incoming IT help desk tickets, resolve or route requests specific to our Dev Ops platforms, and partner with business teams to keep them productive and unblocked. You will also own and maintain our How‑To pages in Confluence, ensuring self‑service knowledge stays accurate, discoverable, and easy to follow. This role sits at the intersection of support and engineering and is an excellent path toward a deeper Dev Ops or platform engineering career.

• Serve as the first point of contact for the IT help desk: monitor, triage, and prioritize all incoming tickets by urgency and business impact, and route complex issues to the appropriate engineering or platform team.
• Respond to and resolve support requests specific to Dev Ops infrastructure and tooling, including CI/CD pipelines, source control, build and artifact repositories, containers, cloud environments, and monitoring platforms.
• Provide hands‑on support to business and engineering teams, helping them navigate Dev Ops tools, access requests, and established processes so they can stay productive.
• Own and maintain the How‑To pages in Confluence: author new articles, keep existing content current as tools and processes change, and continually expand coverage of the requests we see most often.
• Manage access and provisioning requests for Dev Ops platforms in accordance with established security, licensing, and change‑management practices.
• Document issues, root causes, and resolutions in the ticketing system so that knowledge is captured rather than re‑solved.
• Identify recurring ticket patterns and drive them down through improved documentation, self‑service tooling, or automation, partnering with Dev Ops engineers where deeper changes are required.
• Assist with routine operational tasks such as build agent health checks, pipeline reruns, license and account audits, and environment cleanup.
• Escalate and help coordinate response during outages or incidents affecting Dev Ops tooling, communicating status clearly to affected teams.
• Continuously build knowledge of our platforms and of industry Dev Ops practices and bring improvement ideas back to the team.

• Ability to lawfully access information and technology that is subject to US export controls
• 2–5 years of experience in a Dev Ops, IT support, systems administration, or platform/infrastructure support role.
• Bachelor’s degree in computer science, information technology, a related field, or equivalent practical experience.
• Fundamental understanding of the Dev Ops lifecycle (plan, code, build, test, release, deploy, operate, monitor) and of the platforms and tools used to support each phase.
• Working familiarity with source control and collaboration tools such as Git and Git Hub, Git Lab, or…