Senior IT Specialist - Japanese

Position:
Senior MIS Specialist

Location: 100% On-site

Employment Type:
Full-time, Exempt

Work Hours: 8:00 AM – 5:00 PM

Salary Range: $90,000 – $105,000/year (DOE)

Our client is seeking an experienced Senior IT Specialist to support and maintain the company’s IT infrastructure, systems, networks, and end-user environment.

This position will be responsible for server and network administration, hardware/software troubleshooting, user support, system security, remote access, and IT-related projects. The role will also work with outside vendors and support ongoing improvements to the company’s IT systems and processes.

This is a hands‑on position within a 4-person IT team and requires broad technical knowledge across networking, servers, Microsoft environments, hardware, and software support.

• Maintain and support servers, desktops, laptops, mobile devices, printers, and other IT equipment
• Install, configure, maintain, and troubleshoot network hardware and software
• Support LAN/WAN, routers, switches, firewalls, VPNs, and remote access
• Maintain network and computer system security
• Manage user accounts, access permissions, and security settings
• Troubleshoot hardware, software, network, email, and system-related issues
• Resolve IT help desk tickets received through phone, email, and Microsoft Teams
• Install and maintain operating systems, applications, printers, and workstations
• Support Microsoft Active Directory, Microsoft 365, Outlook, and Share Point
• Monitor system and network performance and recommend improvements
• Support server environments, including Terminal Server and Citrix
• Assist users with software selection, usage, and technical issues
• Create and support customized system reports as needed
• Coordinate with IT vendors, consultants, and service providers
• Maintain vendor and contract renewal information
• Support website maintenance and updates
• Review existing IT processes and recommend improvements
• Assist with IT-related projects and system upgrades
• Provide occasional support during weekends or holidays when required
• Perform other IT/MIS-related duties as assigned

• 3+ years of professional IT/MIS experience
• Hands‑on experience supporting Windows-based network environments
• Experience with LAN/WAN administration and network troubleshooting
• Knowledge of routers, switches, firewalls, and VPNs
• Experience with Microsoft Active Directory
• Experience supporting Microsoft 365, Outlook, and Share Point
• Strong hardware and software troubleshooting skills
• Experience installing and configuring operating systems, printers, hardware, and business applications
• Experience supporting end users in a client‑server environment
• Experience with user administration and access management
• Familiarity with IT help desk/ticketing systems
• Strong problem‑solving and analytical skills
• Ability to manage multiple priorities in a fast‑paced environment
• Strong communication and teamwork skills
• Ability to lift at least 30 lbs.

• Japanese Language Skill
• Experience with SAGE 500 and/or SAGE 100
• SQL Server database maintenance experience
• Experience with Terminal Server and Citrix
• Crystal Reports experience
• Experience with IP phone systems
• Website or web-based application support experience
• Mobile device support experience