Warranty & Repair Technician - 1st Shift

Torrance, CA

Pelican Products, Inc.

At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.

At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

As a Warranty & Repair Technician, you’ll help keep Pelican products performing at their best by evaluating warranty returns, troubleshooting issues, completing repairs and replacements, and supporting customers with warranty and technical questions. This is a hands-on role combining product repair, problem-solving, warranty processing, and customer support in a fast-paced environment.

• Evaluate returned products to determine condition, warranty eligibility, and the appropriate repair or replacement solution.
• Troubleshoot, repair, and replace Pelican products and components using established procedures, hand tools, and power tools.
• Perform functional testing after repairs to ensure products are operating properly before being returned to customers.
• Provide professional warranty and technical support to customers, employees, and other end users.
• Assist with product repairs, replacements, RMAs, and other warranty-related questions.
• Process warranty transactions and maintain accurate records for product returns, repairs, replacements, and related orders.
• Prepare repaired or replacement products, components, repair kits, labels, and other materials for shipment.
• Use department tools and equipment to perform product repair, identification, modification, and disposition activities.
• Provide guidance and training support to new Warranty and Repair Technicians on products, repair procedures, and department processes.
• Support cross-training and other production activities as needed.
• Maintain a safe, organized, and quality-focused work environment.

• High school diploma or equivalent.
• 1+ year of related experience preferred in warranty, repair, technical support, manufacturing, customer service, or a similar environment.
• Basic mechanical aptitude and the ability to troubleshoot and perform routine product repairs.
• Comfortable using hand and power tools.
• Basic math and computer skills with the ability to accurately enter and maintain information in business systems.
• Ability to read and follow written and verbal instructions, procedures, and technical information.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to organize and prioritize work while managing multiple assignments in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to work independently while also collaborating effectively with the team.
• Willingness to learn new processes and cross-train as needed.
• Work Schedule: 7:00am - 4:00pm PST (Monday - Friday)

• Experience supporting social media or digital marketing for a consumer brand
  , either in-house or within an agency.
• Experience…