More jobs:
Technical Support
Job in
Torrance, Los Angeles County, California, 90504, USA
Listed on 2025-12-27
Listing for:
Triup, Inc.
Full Time
position Listed on 2025-12-27
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Summary
Support customers by maintaining, troubleshooting, and repairing food processing equipment, while collaborating with internal teams to ensure high service quality.
Key Responsibilities- Work with Engineering and Production teams to solve technical issues.
- Ability to understand technical documents, procedures, and flowcharts.
- Perform repairs and preventative maintenance (calibration, system checks).
- Provide technical support via phone and on-site visits.
- Accurately complete service reports and QA documentation.
- Understand customer needs and assist the sales team with technical questions.
- Maintain tools, equipment, and parts inventory.
- Follow company policies and Quality Management System requirements.
- Communicate service updates to account managers.
- Travel as needed (some overnight stays may be required).
- Minimum 3 years of relevant experience in mechanical engineering within the machinery department.
- Business-level English required;
Japanese language skills are a strong plus - Proficient in basic PC skills (Word, Excel, PowerPoint)
- Strong communication skills for internal and external coordination
- High attention to detail and accuracy in administrative work
- Interest in Japanese (food) culture
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