Air Logistics Operational Care Specialist

It's More Than A Job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Air Logistics Operational Care Specialist is responsible for coordinating air export shipments accurately and on time while meeting customer transit requirements. This role is part of the Operational Care Center and supports shipment execution through bookings, documentation, system updates, shipment monitoring, and deviation follow-up.

In this role, you will review shipment details, confirm cargo check-in, prepare and process documentation, request bookings through gateway teams, link shipments to flights, coordinate pickups, and support export customs-related processes through AEXUS. You will work closely with Customer Care teams, gateways, warehouses, customs teams, carriers, vendors, and other internal partners to ensure shipments move smoothly and in compliance with regulatory, industry, and Kuehne+Nagel standards.

Key responsibilities include:

• Coordinate operational activities for air export shipments accurately and on time
• Review shipment documentation and identify missing or conflicting information
• Communicate with Customer Care teams and other stakeholders to resolve missing details
• Request bookings and coordinate with gateway teams
• Link shipment information to flights and update systems accurately
• Process AEXUS/export customs information
• Prepare, review, and process shipment documentation, including house documentation
• Coordinate pickups and support billing for pickups
• Ensure commercial invoices match SLIs
• Review DG information and ensure details are properly entered into the system
• Monitor shipments, follow up on deviations, and escalate issues as needed
• Collaborate with gateways, warehouses, customs teams, carriers, suppliers, and internal partners
• Support process improvement, system utilization, and cost optimization

The ideal candidate will have 2 to 3 years of air export experience, freight forwarding or logistics experience, and familiarity with AEXUS. Experience with licensing, CGs, shipment documentation, pickups, flight requests, and dangerous goods is helpful.

This role requires strong airfreight knowledge, attention to detail, organization, communication, and the ability to work collaboratively in a team environment. The successful candidate should be comfortable asking questions, working with others, and maintaining accuracy in a fast-paced operational setting. Candidates should also have flexibility for possible weekend coverage as needed.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

EEO Statement

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.