Air Logistics Import Operational Care Specialist

** It's more than a job*
* As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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* The Air Logistics Import Operational Care Specialist is responsible for coordinating and executing international air import shipments from arrival through final delivery, ensuring customer requirements, compliance standards, and operational milestones are consistently met. The role serves as the operational point of contact for import shipments, collaborating with overseas offices, airlines, customs brokers, warehouses, transportation providers, Customer Care teams, and customers to ensure seamless execution and visibility throughout the import process.

All activities are performed in accordance with company standards, customer SOPs, and applicable regulatory requirements.

** How you create impact*
* + Manage and perform all air import operational activities accurately, efficiently, and within established service level agreements.

+ Coordinate import shipments from receipt of pre-alert documentation through customs clearance, cargo availability, and final delivery.

+ Review and process import documentation, including Master Air Waybills (MAWB), House Air Waybills (HAWB), commercial invoices, packing lists, arrival notices, and customs-related documentation.

+ Monitor shipment arrivals and proactively manage exceptions, delays, and service failures to minimize impact on customers.

+ Ensure accurate and timely milestone updates within operational systems, maintaining shipment visibility and financial accuracy.

+ Coordinate closely with Customs Brokerage, warehouse, and transportation teams to facilitate timely cargo release and delivery.

+ Review and clarify operational instructions when discrepancies exist regarding routing, customs requirements, shipment details, rates, or customer expectations.

+ Communicate shipment status, delays, and resolutions proactively to customers and internal stakeholders.

+ Escalate operational issues, compliance concerns, service failures, or shipment irregularities to management as appropriate.

+ Collaborate with carriers, overseas offices, gateways, warehouses, customs authorities, transportation providers, and service partners to ensure successful shipment execution.

+ Monitor carrier and vendor performance and raise awareness when service commitments are not being achieved.

+ Support cost management initiatives to maximize profitability while maintaining service excellence.

+ Collaborate with Operational Excellence and Optimization teams to improve efficiency, leverage automation, and reduce manual processes.

+ Participate in identifying and implementing process improvements that enhance operational performance and customer satisfaction.

+ Support customer onboarding and implementation activities in partnership with Sales and Customer Care teams.

+ Ensure compliance with all applicable import regulations, TSA requirements, CBP regulations, FDA requirements, and company policies.

** What we would like you to bring*
* + 2+ years of experience in Air Freight Import Operations, Freight Forwarding, Logistics, or Supply Chain Management.

+ Strong understanding of air import processes, including shipment coordination, cargo arrivals, customs clearance, and final delivery execution.

+ Experience reviewing and processing import documentation, including Air Waybills, commercial invoices, packing lists, and customs-related documents.

+ Knowledge of U.S. import regulations and compliance requirements, with the ability to identify and resolve shipment discrepancies.

+ Experience working with airlines, customs brokers, warehouses, transportation providers, and overseas offices to ensure smooth shipment execution.

+ Proficiency in Cargo Wise or similar freight forwarding and transportation management systems.

+ Strong ability to track shipments, manage…