Order Management Coordinator Torrance, California,

Neros is a defense technology company rebuilding America’s drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment.

As drones transform the character of warfare, Neros is delivering the systems the West needs to compete on the modern battlefield and deter the adversaries of democracy. We’re hiring engineers, operators, and builders who want to move fast, take on extreme ownership, and get capability into the hands of warfighters in months, not years.

What you will be doing

The Order Management Coordinator will support the administration and execution of customer orders from receipt through fulfillment. This role will serve as a central point of coordination for sales order entry, purchase order review, order changes, delivery tracking, and routine customer order communications.

This role will work cross-functionally with Business Development, Program Management, Production, Supply Chain, Finance, and other internal teams to ensure orders are accurately entered, required reviews are completed, changes are properly incorporated, and order status remains visible throughout the fulfillment process.

Responsibilities

• Own the entry, maintenance, and administration of customer sales orders within Net Suite
• Review incoming customer purchase orders and supporting documentation for completeness prior to order acceptance and entry
• Coordinate the internal PO and contract review process across required functional stakeholders
• Verify incoming contractual requirements against established FAR/DFARS compliance matrices and internal review procedures, escalating exceptions to the appropriate functional owner
• Process and track customer order changes, contract modifications, delivery-date changes, part-number or revision updates, address changes, and supporting documentation
• Maintain accurate and current sales order records, customer documentation, and order-related files
• Monitor open orders, required actions, delivery commitments, and outstanding dependencies through fulfillment
• Work closely with Production, Supply Chain, Program Management, and other internal teams to maintain accurate order and delivery status
• Provide routine order status and delivery updates to customers as required
• Identify order discrepancies, missing information, conflicting requirements, or potential fulfillment issues and drive resolution with the appropriate internal stakeholders
• Ensure required internal reviews and approvals are completed prior to order acceptance or implementation of material order changes
• Support coordination between order entry and fulfillment teams when product revisions, inventory allocations, or other order specific requirements necessitate updates
• Maintain clear visibility of open actions, changes, and customer commitments associated with assigned orders
• Support continuous improvement of order management processes, workflows, reporting, and internal controls as order volume scales

You should have the following

• 2+ years of experience in order management, sales operations, customer operations, contract administration, program coordination, inside sales, or a similar coordination/operational role
• Experience with sales order entry, order maintenance, and order tracking within an ERP, CRM, or order management system
• Experience reviewing and processing customer purchase orders, order changes, delivery requirements, and supporting order documentation
• Experience coordinating across multiple functions such as Sales/Business Development, Program Management, Production, Supply Chain, Finance, or Operations to support order…