Service Manager

Service Manager

Location:

Torrance, CA

Employment Type:

Full-time, Exempt Salary: $75,000 – $80,000 (DOE)

We are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations.

The ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.

Technical Leadership

• Provide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting
• Maintain sufficient hands-on knowledge to support, coach, and evaluate technician performance
• Participate in hands-on work when necessary to support operations, training, or issue resolution
• Ensure adherence to standardized service procedures and quality standards
• Assist in resolving escalated technical issues in collaboration with senior technicians or specialists
• Promote continuous improvement in technical skills and service consistency across the team

Service Operations Management

Team Management

• Supervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards
• Conduct performance evaluations and provide coaching and development support
• Maintain professionalism, discipline, and team morale

Administrative Oversight

• Oversee scheduling, timekeeping, and compliance with company policies
• Ensure accurate documentation and reporting of service activities

Cross-Functional Collaboration

• Coordinate with Sales Operations and other departments to align service with business objectives
• Facilitate effective communication across teams

Customer and Service Quality

• Handle escalated customer concerns professionally and ensure timely resolution
• Maintain high standards of service quality and customer satisfaction

Operational Improvement

• Identify opportunities to improve efficiency, workflow, and service delivery
• Support implementation of operational strategies and process improvements

Vendor Coordination

• Manage vendor relationships and ensure service-related resources meet operational needs

Required

• Japanese-English bilingual required to communicate with clients and internal teams
• Experience in technical service, maintenance, or equipment-related environments
• Working knowledge of machine cleaning, maintenance, or troubleshooting
• Ability to guide, coach, and evaluate technical staff
• Strong communication and collaboration skills
• Ability to manage both technical and administrative responsibilities

Preferred

• Japanese, Spanish, and English trilingual skills
• Prior supervisory or leadership experience in a technical environment
• Bachelor's degree or equivalent experience

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)

• Monday to Friday
• 8:30 AM – 5:30 PM or 9:00 AM – 6:00 PM

• Work is performed in a technical service environment with moderate noise levels
• Exposure to service equipment, cleaning tanks, and operational machinery
• Involves handling cleaning agents and chemicals in accordance with safety protocols
• Requires physical activity including standing, walking, and occasional lifting
• May involve working around material handling equipment such as forklifts

This role is not purely administrative and does not require a master technician level. The Service Manager is expected to have sufficient practical experience to lead effectively while leveraging the expertise of technicians and specialists as needed.