Director of Donor Engagement & Strategic Operations

Description

The Director of Donor Engagement and Operations reports to the Chief Philanthropy Officer (CPO) or Ministry Philanthropy Leader and supports the direction and overall effectiveness of the Foundation in alignment with the mission, vision, and values of Providence. The Director participates in strategic planning, goal setting, reporting, and budgeting and serves as a vital contributor in creating, implementing, integrating, assessing, and continuously improving Foundation strategies, processes, and procedures that drive successful philanthropic outcomes.

The Director oversees donor engagement activities, Foundation Board operations, and operational planning, including staffing and space considerations, while fostering an engaging, productive, and welcoming environment. The Director is responsible for developing and advancing a comprehensive donor relations program that promotes a culture of gratitude, including gift acknowledgment, stewardship, recognition, and engagement—supporting the Foundation’s fundraising goals, with an emphasis on major and principal gifts.

The Director builds and mentors a team of professionals responsible for stewarding gifts and engaging donors to strengthen long‑term relationships with the Providence Foundation.

• Provide comprehensive support to the CPO by facilitating and/or leading execution of plans, schedules, communications, status reporting, and project deliverables across multiple initiatives.
• Oversee project management for Foundation initiatives, including presentations, proposals, gift agreements, donor recognition, prospect management activities, and liaison program efforts.
• Manage cross‑functional project coordination across Foundation teams, shared services, and external partners.
• Implement and support the CPO’s fundraising vision through structured meeting cadence, prospect reporting, and analytics using tools such as Power BI and Prysm.
• Act on behalf of the CPO to coordinate Foundation priorities across Donor Engagement, Annual Giving, and Planned Giving programs.
• Provide timely, accurate communication to the CPO, offering recommendations and insights to support decision‑making.
• Serve as a liaison between the Office of the CPO, executive leadership, and shared services teams.
• Support hiring, onboarding, coaching, and performance management of team members, as applicable.
• Oversee donor data tracking and approval processes related to acknowledgment, recognition, and stewardship activities.
• Support budgeting processes and monitor expenditures to ensure alignment with financial goals and objectives.

• In collaboration with shared services and patient relations, develop and operationalize a comprehensive donor stewardship and recognition program, including major and principal gift stewardship.
• Oversee gift acknowledgment processes to ensure timely, meaningful, and documented donor recognition.
• Manage donor communications and reporting, including stewardship of endowed funds and impact reporting.
• Develop consistent mechanisms for sharing information that supports donor cultivation and engagement.
• Draft and coordinate key communications for internal and external stakeholders as directed by the CPO.

• Oversee donor recognition programs, including named spaces, giving societies, and recognition events, ensuring consistency and adherence to established guidelines.
• Design and implement an integrated donor recognition strategy, including events, naming opportunities, and formal acknowledgments.
• Manage annual updates of donor recognition displays to ensure accuracy, quality, and compliance.
• Partner with Foundation communications teams to support…