Store Assistant Manager - Torrance Store

Store Assistant Manager – Torrance Store

Job Category: Thrift Stores – all positions

Requisition Number: STORE
023184

Job Type: Full-Time

Location: LB Torrance Store 5, Torrance, CA 90505, USA

As Store Assistant Manager, you will partner with the Store Manager to oversee the daily operations of the Salvation Army thrift store, ensuring exceptional customer service, efficient store processes, and compliance with mission and safety standards.

• Partner with the Store Manager on daily store operations including opening/closing procedures, sales, inventory, and donation processing.
• Assume full responsibility for day-to-day operations, staff, and cash handling in the absence of the Store Manager.
• Monitor and analyze key performance indicators to drive sales and profitability, reporting findings to Command Retail Directors.
• Schedule employees, coordinate team meetings, and maintain accurate payroll and attendance records.
• Recruit, train, and coach staff to ensure proficiency, performance, and development.
• Address personnel issues, issue disciplinary actions, and conduct performance reviews with HR and sellers.
• Deliver outstanding customer and donor service, maintaining community relations and improving service strategies.
• Support Back Room Processing (BRP) operations to meet daily goals.
• Supervise and report on program Beneficiaries in Work Therapy Assignments.
• Secure store currency, inventory, and property; manage safe funds, bank deposits, and daily cash deposits.
• Maintain safety measures, report incidents, conduct weekly store meetings, and attend monthly safety meetings.
• Assist with special projects and respond to business needs, including possible relocation.
• Complete all assigned tasks from District Sales Manager and Command Administration.

• High School Diploma or equivalent.
• Minimum 2 years of retail management or supervisory experience (thrift preferred).
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Valid driver’s license, pass MVR report, and proof of vehicle insurance.
• Background check clearance (criminal history and sex offender registry).
• Excellent communication skills with management, staff, customers, and donors.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move objects such as carts, racks, and furniture.
• Ability to lift up to 50 lbs.
• Perform repetitive motion tasks.

• Problem solving – identify & resolve issues efficiently.
• Oral communication – speak professionally and persuasively.
• Written communication – draft clear, accurate documents.
• Teamwork – foster positive team spirit and collaboration.
• Project management – prioritize, plan, and delegate tasks effectively.
• People management – develop staff, provide feedback, and delegate appropriately.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.