Retail Operations Manager - Japanese Bilingual
Listed on 2026-07-27
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Retail
Operations Management, Retail & Store Manager
Japanese/English bilingual is required.
Location: Torrance, CA | 100% On-site
Position: Retail Operations Manager – Japanese Bilingual
Industry: Retail / Entertainment / Character Goods
Status: Full-time, Exempt
Salary Range: $72,000 – $90,000/year DOE
Schedule: Primarily weekdays, with occasional weekend support as needed
Summary of the Position:
Our client is seeking a hands-on Retail Operations Manager to support its growing U.S. retail business.
This role is not a general administrative position. The person will serve as a key liaison between the store team, Japan headquarters, shopping mall management, vendors, and local partners to support smooth daily operations.
The ideal candidate is reliable, proactive, detail-oriented, and comfortable supporting both office administration and store operations. This position has strong potential to grow into a broader operations leadership role as the business expands in the U.S.
Key Responsibilities
- Support daily store operations and coordinate with the Store Manager and store staff.
- Identify operational issues related to staffing, products, facilities, and store workflow, and help resolve them.
- Review timecards, attendance records, invoices, expenses, payments, and internal documents.
- Coordinate with Japan headquarters regarding reports, requests, deadlines, and operational matters.
- Communicate with shopping mall management regarding facility rules, required documents, events, safety, and emergency matters.
- Work with external partners such as accounting, payroll, HR, legal, logistics, vendors, and local service providers.
- Prepare, organize, and translate documents in Japanese and English as needed.
- Provide hands-on store support during busy periods, product launches, staffing shortages, or special events.
Qualifications
- Business-level Japanese and English communication skills.
- Prior experience in retail store operations, store management, or operations coordination.
- Strong communication and coordination skills with multiple stakeholders.
- Basic PC skills, including Microsoft Office.
- Strong attention to detail and ability to handle administrative tasks accurately.
- Reliable, responsible, and able to handle confidential information.
- Comfortable working on-site and supporting store operations when needed.
- Authorized to work in the United States.
Preferred Qualifications
- Experience in retail management, area management, or commercial facility operations.
- Experience working with Japanese companies or Japan headquarters.
- Experience coordinating with shopping malls, vendors, or external partners.
- Interest in Japanese character goods, anime, entertainment, or retail culture is a plus.
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