Home Care Liaison

For nearly 20 years, The Key has helped clients achieve successful long‑term aging at home with comprehensive, concierge‑based care. Ensuring the dignity, safety, and independence of its clients, The Key is committed to changing how the world lives and ages at home.

As a Home Care Liaison, you are the face of The Key in your community, forging powerful referral partnerships and championing our mission to transform aging s dynamic role combines sales and client care, focusing on building a thriving book of business, exceeding revenue targets, and ensuring each new client receives high‑quality care.

• Build and maintain strong relationships with community referral sources, managing priority lists and tracking marketing activities.
• Represent The Key at networking groups and community events.
• Respond to prospective client inquiries, conduct assessments, address family concerns, and convert prospects into long‑term clients.
• Coordinate with internal teams to ensure care plans meet client needs and timely information sharing.
• Provide active relationship management for existing cases through home visits and meetings, and assist in keeping client accounts up to date with the finance/billing department.
• Deliver after‑hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
• Maintain knowledge of regulatory compliance and licensing requirements, monitor the market to identify growth opportunities, and evaluate competitors.

• University degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy.
• At least two years of sales experience, preferably in home care or a related health care field.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity accurately and timely.
• Current driver’s license and proof of insurance.

• Ability to travel approximately up to 75% of the time.
• Lift and carry up to 10–15 pounds.
• Sit, stand, and walk for prolonged periods.
• Use standard office equipment such as personal computer, laptop, telephone, and photocopy machine.

Competitive base salary plus incentive plan based on performance.

• Medical/Dental/Vision Insurance
• Touch Care Virtual Care
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO for Non‑Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

The Key is an equal opportunity employer. The Key prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, The Key requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.