Sales Support Assistant; Retail Account Matcha Products

Position Title:

Sales Support Assistant (Retail Account) – Matcha Products

Torrance, CA

Non-Exempt

Monday – Friday, 9:00 AM – 6:00 PM

(Occasional evening or weekend availability required for local consumer events and trade shows)

A leading global manufacturer and distributor specializing in premium Japanese green tea and Matcha products is seeking a dedicated and detail-oriented Retail Sales Assistant to join their team in Torrance, CA. This position reports directly to the National Account Executive for Retail and plays a vital role in supporting retail sales operations, executing administrative functions, analyzing data, and maintaining exceptional client relationships.

The ideal candidate possesses strong analytical capabilities, a deep appreciation for Japanese culture and Matcha, and thrives in a close-knit, family-oriented workplace culture.

• Answer incoming calls on behalf of the Retail Sales Team and communicate regularly with external partners via phone and email.
• Create, analyze, and maintain detailed data reports in Excel for management and compile data for buyer presentations using PowerPoint.
• Assist with and develop professional sales presentation materials for buyers and key stakeholders.
• Monitor and track departmental budgets, collaborating directly with management to review financials and resolve discrepancies.
• Coordinate internally across teams to ensure customer orders are processed and shipped accurately and on time.
• Communicate current pricing updates, service changes, item discontinuances, and shipping information to relevant internal and external parties.
• Fulfill sample requests for retail stores, sales meetings, brokers, account managers, and internal team members.
• Research and recommend potential retail services to manager by collecting and analyzing customer feedback and market needs.
• Monitor inventory levels closely with management to ensure adequate stock is maintained.
• Coordinate store demonstrations with internal staff and third-party demo representatives.
• Organize conference calls, sales meetings, and presentations involving brokers, sales reps, retailers, and vendors.
• Serve as a backup representative for consumer events and local retail trade shows as needed (may occasionally involve local evening or weekend attendance; overnight travel is not typically required).
• Continuously seek opportunities to streamline office workflows in a fiscally responsible manner.
• Perform special projects, administrative tasks, and miscellaneous sales support duties as assigned.

• Bachelor’s degree (B.A.) from a four-year college or university, or an equivalent combination of education and experience.
• A genuine appreciation for Japanese culture and a passion for Matcha.
• High analytical skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel and Microsoft PowerPoint for data analysis and client presentations.
• Strong written and verbal communication skills with a focus on delivering exceptional customer service.
• Alignment with a family-oriented team culture.
• Flexibility to occasionally assist with local consumer events or trade shows during evening or weekend hours, if needed.
• Valid driver’s license and willingness to perform local travel as requested.
• Minimum of 1 year of experience in a sales support or administrative role within the retail, food and beverage, CPG, or natural products industry. Familiarity or hands-on experience with ERP systems (e.g., Business Central) (preferred).