Home Care Liaison

• Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
• Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long-term clients.
• Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
• Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up-to-date with the finance/billing department.
• Deliver after-hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
• Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.

• Possess a university degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy.
• Two plus years of sales experience preferably in home care or health care related field
• Excellent customer service and sales skills
• Computer proficiency and ability to document sales activity timely and accurately
• Current driver’s license and proof of insurance
• Ability to travel approximately up to 75% of the time, lift and carry up to 10-15 pounds, sit, stand and walk for prolonged periods, and use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Demonstrates strong relationship management and sales skills within the healthcare sector, effectively communicating with clients and internal teams to ensure comprehensive care and compliance with regulatory standards.

• Sales Experience
• Customer Service Skills
• Regulatory Compliance Knowledge
• Client Assessment
• Relationship Management

• Client Assessment
• Sales Activity Documentation
• Healthcare Administration
• Home Care Knowledge
• Proficient in Microsoft Office

• Effective Communication
• Problem Solving
• Team Collaboration
• Adaptability
• Customer Relationship Management

• Current Driver’s License
• Proof of Insurance

• Health Sciences
• Gerontology
• Social Work
• Nursing
• Recreation Therapy
• Home Care
• Healthcare

• Personal Computer
• Laptop
• Telephone
• Photocopy Machine