Air Logistics Operational Care Manager

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Air Logistics Operational Care Center Manager is responsible to drive the OCC strategy by delivering excellent, customer‑centric operational execution while maximizing profitability. Solutions oriented, sustainable and optimised, technology driven management of all OCC activities is critical. The OCC manager is responsible to lead and develop the OCC team. Engagement in business development activities by driving solutions and procurement is necessary, in full alignment with other stakeholders.

• To lead the operational care centre by example, be a role model for all employees
• To provide leadership and direction to the operational care organisation
• To ensure operational excellence through high‑quality service delivery according to the customer promise of all OCC activities
• To liaise with stakeholders to drive pricing strategies and business growth
• To maximise profitability through cost optimisation
• To lead teams and initiatives to drive solutions and continuous improvements to manage cost‑efficiency while delivering high‑quality services
• To drive procurement and supplier management, in alignment with the governance model between gateway and OCC, where applicable
• To closely cooperate with Customer Service teams to gain required customer knowledge and exchange feedback about each team's service execution
• To closely work with KNGS, gateway, warehouse, customs and optimisation teams, and other stakeholders as necessary
• To ensure technology and systems are utilised to their fullest extent, team structures and knowledge sharing allow for consistent service
• To continuously monitor and analyse the OCC performance to drive improvements
• To ensure compliance with respective regulatory regimes, industry and product standards, and KN standards and guidelines

• Bachelor’s degree in Supply Chain Management preferred; degrees in Freight Forwarding or Logistics also accepted.
• 5–10 years of experience in freight forwarding, logistics, or a related industry.
• Proven leadership experience managing direct or virtual teams.
• Strong knowledge of freight forwarding operations and import/export regulations.
• Understanding of KN products, systems, processes, and air logistics service offerings.
• Strong commercial acumen and familiarity with carrier relationships and market conditions.
• Excellent communication, decision‑making, organisational, and time‑management skills.
• Demonstrated ability to drive change, manage competing priorities, and work effectively under pressure.
• Strong leadership presence; acts as a role model for the team.
• Performance‑driven mindset with a strong focus on service quality.
• High attention to detail and commitment to continuous improvement.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. The hourly wage range for this position is between $110,000 and $130,000. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are…