HUB Operations Coordinator

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

The HUB Operations Coordinator is responsible for performing load planning activities and coordinating load assignments. The role monitors inbound and outbound freight at a HUB location and provides guidance to station personnel regarding routing, carrier assignment, and other load planning activities. Acting as a liaison between the freight-forwarding station and the AIT Middle Mile Network HUB operation, the Coordinator will provide training, communication, and guidance to station management and staff.

This on-site, customer-facing position requires adherence to AIT Worldwide Logistics core values.

• Communicate daily with station managers within the assigned geographic region to encourage and enhance usage of the AIT Middle Mile Network.
• Identify opportunities routed outside the AIT Middle Mile Network and communicate with the owning stations to ensure freight is injected into the network.
• Provide guidance regarding load quality and operational expectations through daily interaction with dock personnel, supervisors, and management.
• Make routing suggestions based on handling requirements of shipments of consequence, ensuring service level requirements are met.
• Process timely and accurate updates to the AS400 with departure times and additional information upon departure and arrival at assigned HUB locations.
• Coordinate daily taskings according to priorities, adjusting as necessary as more data is received to protect service.
• Provide loadouts to the HUB Operations Supervisor or station personnel (depending on location) for linehauls scheduled, ensuring proper paperwork is attached.
• Collect information regarding activity prior to, during, and after shift, and present this information to the HUB Operations Supervisor or Domestic Transportation Manager (depending on location).
• Communicate proactively with customers (internal and external) regarding shipment status to provide best-in-class customer service.
• Investigate misrouted freight, OS&D, and other discrepancies.
• Move materials throughout the warehouse using a forklift and perform daily warehouse checks.
• Process inbound and outbound documents, ensuring accuracy and reporting discrepancies as required.
• Process data and information to inform KPI status of HUB Operations in a manner acceptable to be presented to customers and senior leadership.
• Communicate with the AIT Middle Mile Network Corporate Operations Team regarding additional adhoc loads and routing requirements as communicated by the HUB Operations Supervisor and/or Domestic Transportation Manager.
• Under minimal supervision, conduct primary responsibilities with little to no guidance.
• Train, provide guidance, and lead others, explaining processes and procedures with or without documented procedures.
• Occasionally communicate with station managers outside the assigned geographic region to encourage usage of the network.
• Develop relationships with LTL carrier partners within the assigned region to facilitate business and problem resolution.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Wage range: $30.30 - $42.80, varying by geography, knowledge, skills, abilities, and experience.

• High School Diploma (Required)
• Bachelor's Degree (Preferred)

• 3+ years Transportation or Logistics Background (Required)
• 1+ years LTL or HUB Operations Experience (Preferred)
• 1+ years Freight Coordination, Customer Service, and related business experience (Preferred)
• 1+ years Dangerous Goods Handling (Preferred)

• Perform all aspects of HUB operations including customer service, dispatch, and freight routing.
• Arrive at conclusions using prior experience and good judgment.
• Analytical thinking: translate data into executable actions and report to management.
• Handle complex issues requiring in-depth evaluation of variable factors, crafting alternative solutions, and exercising judgment within defined policies.
• Become the subject matter expert on the Middle Mile Network and explain its benefits to the company.