Air Logistics Operational Care Specialist

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).

Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

• Review shipment details and confirm cargo check-in
• Prepare, review, and process air export documentation
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners
• Request bookings and coordinate with gateway teams
• Link shipments to flights and update systems accurately
• Support export customs-related processes through AEXUS
• Prepare house documentation and support pickup coordination
• Assist with pickup billing and flight requests
• Review commercial invoices, SLIs, and dangerous goods information for accuracy
• Monitor shipments, follow up on deviations, and escal​ate issues as needed
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners
• Support process improvement, system utilization, cost optimization, and compliance with regulatory, industry, and Kuehne+Nagel standards

We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting.

• 2 to 3 years of air export experience
• Freight forwarding or logistics experience
• Familiarity with AEXUS
• Experience with air export documentation, bookings, flight requests, pickups, and system updates
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful
• Strong attention to detail and organizational skills
• Clear communication and problem-solving skills
• Ability to work collaboratively with internal and external partners
• Flexibility for possible weekend coverage as needed

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $29 and $33. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.…