Warehouse lead

Position Summary

The Warehouse Lead is responsible for assisting in overseeing daily warehouse operations, ensuring efficient workflow across receiving, storage, order fulfillment, and shipping. This role serves as a hands‑on leader, supporting team productivity, maintaining accuracy, and ensuring adherence to company standards and safety protocols. The Warehouse Lead plays a critical role in supporting direct‑to‑consumer (D2C) fulfillment operations and client satisfaction.

• Oversee and participate in the unloading of inbound shipments
• Verify incoming shipments against purchase orders, ASNs, and packing lists
• Inspect goods for damage, accuracy, and compliance with requirements
• Ensure proper labeling, lot tracking, and system receipt (WMS)
• Coordinate put‑away and ensure proper inventory placement

• Plan, prepare, and oversee outbound shipments (parcel, LTL, FTL)
• Ensure all shipments are processed accurately and shipped on time
• Verify order accuracy, labeling, and documentation before release
• Coordinate carrier pickups and staging of outbound freight
• Troubleshoot and resolve shipping discrepancies

• Supervise daily pick/pack operations for D2C and marketplace orders (Amazon, Walmart, etc.)
• Ensure order accuracy, packaging standards, and SLA compliance
• Monitor productivity and optimize workflows for efficiency
• Train team members on proper picking, packing, and quality standards
• Ensure proper use of WMS and scanning processes

• Lead, train, and motivate warehouse associates and team leads
• Assign daily tasks and monitor performance against KPIs
• Maintain a clean, organized, and safe work environment
• Enforce company policies, procedures, and safety standards
• Support cross‑functional coordination (inventory, purchasing, transportation)

• Support cycle counts and inventory audits
• Ensure proper lot control, FIFO/FEFO practices where applicable
• Investigate and resolve inventory discrepancies
• Maintain accurate system records and reporting

• Identify inefficiencies and recommend process improvements
• Support implementation of SOPs and operational best practices
• Assist in scaling operations as volume grows

• 2–3+ years of warehouse or fulfillment experience (3PL preferred)
• 1+ years in a lead or supervisory role
• Experience with D2C fulfillment and pick/pack operations
• Familiarity with WMS systems
• Strong understanding of shipping methods (parcel, LTL, FTL)
• Ability to lead teams in a fast‑paced environment
• Strong attention to detail and problem‑solving skills

• Ability to lift up to 50 lbs
• Standing, walking, bending for extended periods
• Comfortable working in a warehouse environment

• Experience with e‑commerce fulfillment in a warehouse environment
• Knowledge of lot control and regulated goods (if applicable)
• Forklift certification

• Order accuracy rate
• On‑time shipment performance
• Receiving accuracy and turnaround time
• Pick/pack productivity
• Inventory accuracy