Warehouse lead

Position Summary The Warehouse Lead is responsible for assisting in overseeing daily warehouse operations, ensuring efficient workflow across receiving, storage, order fulfillment, and shipping. This role serves as a hands-on leader, supporting team productivity, maintaining accuracy, and ensuring adherence to company standards and safety protocols. The Warehouse Lead plays a critical role in supporting direct-to-consumer (D2C) fulfillment operations and client satisfaction.

Key Responsibilities
1. Receiving & Inbound Operations Oversee and participate in the unloading of inbound shipments

Verify incoming shipments against purchase orders, ASNs, and packing lists

Inspect goods for damage, accuracy, and compliance with requirements

Ensure proper labeling, lot tracking, and system receipt (WMS)
Coordinate put-away and ensure proper inventory placement
2. Outbound Shipping & Fulfillment Plan, prepare, and oversee outbound shipments (parcel, LTL, FTL)
Ensure all shipments are processed accurately and shipped on time Verify order accuracy, labeling, and documentation before release

Coordinate carrier pickups and staging of outbound freight

Troubleshoot and resolve shipping discrepancies
3. Pick/Pack & D2C Fulfillment Supervision Supervise daily pick/pack operations for D2C and marketplace orders (Amazon, Walmart, etc.)Ensure order accuracy, packaging standards, and SLA compliance

Monitor productivity and optimize workflows for efficiency

Train team members on proper picking, packing, and quality standards

Ensure proper use of WMS and scanning processes
4. Team Leadership & Operations Lead, train, and motivate warehouse associates and team leads

Assign daily tasks and monitor performance against KPIsMaintain a clean, organized, and safe work environment

Enforce company policies, procedures, and safety standards

Support cross-functional coordination (inventory, purchasing, transportation)5. Inventory & Accuracy Support cycle counts and inventory audits

Ensure proper lot control, FIFO/FEFO practices where applicable

Investigate and resolve inventory discrepancies

Maintain accurate system records and reporting
6. Process Improvement Identify inefficiencies and recommend process improvements

Support implementation of SOPs and operational best practices

Assist in scaling operations as volume grows

Qualifications2–3+ years of warehouse or fulfillment experience (3PL preferred)1+ years in a lead or supervisory role

Experience with D2C fulfillment and pick/pack operations

Familiarity with WMS systems

Strong understanding of shipping methods (parcel, LTL, FTL)
Ability to lead teams in a fast-paced environment

Strong attention to detail and problem-solving skills

Physical Requirements Ability to lift up to 50 lbs Standing, walking, bending for extended periods

Comfortable working in a warehouse environment

Preferred Qualifications

Experience with e-commerce fulfillment in a warehouse environment

Knowledge of lot control and regulated goods (if applicable)
Forklift certification

Success Metrics (KPIs)
Order accuracy rate

On-time shipment performance

Receiving accuracy and turnaround time

Pick/pack productivity

Inventory acch
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