Data-Entry Associate

Department: Warehouse Operations
Reports To: Operations Manager
Shift: 1st or 2nd Shift

The Customer Service Representative (CSR) – Data Entry is responsible for supporting daily warehouse operations through accurate documentation, timely communication, and professional customer support. This role focuses heavily on data entry, issue follow-up, and maintaining organized records to ensure smooth operational flow between warehouse teams, customers, and vendors.

Documentation & Data Entry

• Prepare, update, and maintain shipment documents, logs, and reports.
• Enter data accurately into internal systems and verify information for completeness.
• Ensure all documentation is organized and completed within required timelines.

Customer & Internal Communication

• Communicate professionally with customers, warehouse staff, drivers, and vendors.
• Respond to emails and requests in a timely, clear, and organized manner.
• Relay important updates or changes to the appropriate departments.
• Track and follow up on operational or customer-related issues until resolved.
• Escalate concerns when needed and document outcomes.
• Provide end-of-shift updates or handoff notes to support continuity across shifts.

Reporting & Record Management

• Assist with generating daily/weekly/monthly operational reports.
• Maintain organized electronic and physical records.
• Review documents for accuracy and completeness.
• Coordinate with the CSR team on both shifts to ensure smooth handoffs.
• Maintain consistency in documentation and communication practices across shifts.
• Support workload balance and shared team responsibilities.

• Maintain focus and professionalism during the entire shift.
• Follow company policies regarding communication, confidentiality, and workplace behavior.
• Uphold accuracy and attention to detail in all tasks performed.

• High school diploma or equivalent required.
• Experience in customer service, data entry, logistics, or administrative roles preferred.
• Strong attention to detail and accuracy in documentation.
• Clear written and verbal communication skills.
• Ability to multitask and work in a fast-paced warehouse office environment.
• Proficiency with basic computer applications (Excel, email, shared drive folders, etc.).
• Office role located inside a warehouse environment.
• Frequent interaction with warehouse staff, drivers, and management.
• Must be able to work assigned shift and occasional overtime as needed.

The responsibilities listed are intended to describe the general nature of the role. Duties may be modified or expanded based on operational needs. Detailed performance expectations will be provided during onboarding.

• 401k with company match
• Paid holidays and vacation
• Transportation/Trucking;
  Logistics & Supply Chain