Quality Support Specialist

Overview

The Quality Support Specialist will provide administrative and clerical support services to the Quality Management System as necessary to ensure the functioning of the QMS in accordance with defined Quality Policies.

This position is responsible for various clerical and administrative duties to assist the Quality Department in ensuring documented information related to product quality such as maintenance of internal and external documents, operation of the mail room, file storage, audit records and approved supplier files. The position is responsible for ensuring all documented information is maintained in an organized and readily retrievable, legible fashion.

This includes the preparation, scanning, and checking conversion/upload of documents. This may also include the upload or extraction of information to or from internet portals or databases.

• Execute defined changes to quality system information such as forms, procedures, and specifications, and ensure revision control is maintained on quality system documentation.
• Ensure the accuracy of purchasing information relative to QMS requirements.
• Prepare various reports and/or metrics utilizing documented information as requested by Quality Management.
• Provide administrative duties with respect to required personnel qualifications in support of defined quality system requirements (eye exams, certifications, specialized training, etc.).
• Provide hospitality services to internal and external visitors as requested by hosting API group (drinks, snacks, lunches, etc.), including handling and accounting of petty cash.

• Read and write English
• General Quality System knowledge
• High School Diploma

• Must have a general knowledge of how the quality management systems works
• General computer skills
• Ability to use Microsoft Office products such as Word, Excel, Outlook, and Access
• Ability to use various 3rd party software programs such as Laser Vault and AS400
• Must be detail oriented and follow issues through to completion
• Must have excellent communication ability
• Ability to utilize customer portals

The vast majority of the incumbent’s time is spent sitting at a desk and completing paperwork as well as time spent on the phone. A small amount of time would be spent walking to the copier and record retention room. Lifting, bending, reaching, stretching, stooping and climbing may be required relative to record storage and retrieval. Sedentary work the vast majority of the time.