NPI Program Manager

Position Summary

The Program Manager is responsible for leading customer programs from concept through commercialization within a regulated medical device manufacturing environment focused on life sciences and interventional products. This role serves as the primary liaison between customers and internal cross-functional teams, ensuring programs are executed successfully while meeting customer expectations, quality requirements, delivery timelines, and financial objectives.

The Program Manager drives collaboration across Engineering, Manufacturing, Quality, Operations, Supply Chain, Regulatory, R&D, Tooling, and Customer Service to support product development, manufacturing readiness, validation, launch, and transition into production. Programs may involve multiple manufacturing sites, suppliers, and integrated manufacturing technologies working together to support complex medical device solutions.

This role supports a broad range of manufacturing and development capabilities including extrusion, injection molding, dip molding, dip coating, dip blowing, medical device assembly, automation, tooling, secondary operations, and product development activities. The ideal candidate understands how to coordinate cross-functional teams and manufacturing processes to successfully deliver complex medical device programs in a fast-paced CDMO environment.

The successful candidate is a proactive, organized, customer-focused leader with strong communication, collaboration, problem-solving, and project execution skills who can effectively manage multiple priorities while maintaining momentum and accountability throughout the program lifecycle.

• Lead customer programs through all phases of the product lifecycle including concept, planning, development, validation, commercialization, launch, and transition into production.
• Develop and maintain detailed project plans, schedules, milestones, budgets, resource plans, risk assessments, and mitigation strategies.
• Coordinate and drive cross-functional activities to ensure programs remain on track, within scope, within budget, and aligned to customer expectations.
• Manage multiple concurrent projects and priorities within a dynamic manufacturing environment.
• Lead project reviews, milestone meetings, action tracking, and escalation discussions to maintain program visibility and accountability.
• Drive urgency, ownership, and execution discipline across all functional teams.
• Monitor critical path activities and proactively identify and remove barriers impacting program success.
• Manage engineering changes, scope adjustments, customer requests, and project documentation throughout the program lifecycle.
• Support successful transfer of products into manufacturing operations through effective launch planning, validation coordination, and operational readiness activities.
• Coordinate manufacturing transfers and multi-site program activities when required, including tooling moves, process transfers, validation activities, documentation transfer, and continuity planning.

• Serve as the primary point of contact for customer communication throughout the program lifecycle.
• Build strong, collaborative customer relationships through responsiveness, transparency, professionalism, and consistent execution.
• Lead customer meetings, business reviews, technical discussions, project updates, and escalation management activities.
• Clearly communicate program status, timelines, risks, mitigation plans, and recovery actions using structured reporting and Red / Yellow / Green project health indicators.
• Translate customer requirements into actionable internal deliverables and align cross-functional teams to support customer objectives.
• Manage customer expectations related to timelines, scope, cost, manufacturability, technical feasibility, and operational constraints.
• Partner with Business Development, Commercial, and Operations teams to support quoting activities, scope definition, customer growth initiatives, and new business opportunities.
• Present program updates and performance metrics to internal leadership teams and customer stakeholders at multiple organizational levels.

• Lead and coordinate cross-functional teams including Manufacturing, Engineering, Quality, Supply Chain, Operations, Regulatory, Tooling, R&D, Maintenance, and Customer Service.
• Foster collaboration and accountability across internal departments,…