Universal Banker Part Time

Universal Banker Part Time

Location:

Simsbury, Simsbury, CT, US

Under the supervision of the Assistant Branch Manager or other supervisors and or manager, the Universal Banker is responsible for providing exceptional customer service while conducting transactions in an accurate and timely manner. The Universal Banker is also responsible for the sales and servicing of all bank products and services consistent with bank policies and regulations. The Universal Banker is expected to identify sales opportunities, cross‑sell products and services including referrals to branch sales team and brokerage personnel.

Meets and/or exceeds the expectations of the Assessment/Deployment Coaching process; sales, service, operations, and cross‑training/personal development.

• Responsible for Generating Business and Deepening Customer Relationships
  • Work with team to actively support branch sales.
  • Contribute to team sales goal attainment.
  • Participate in Team Sales Meetings, Sales Campaigns, and Branch focused sales events.
  • Maintain current and accurate records of sales tracking results.
  • Achieve personal goals in the areas of quality account opening and referrals of consumer and business accounts.
  • Cross‑sell products and services, such as business products, consumer checking, debit cards, E‑banking, loan referrals, and other referrals to established affiliates; identify needs and provide solutions.
  • May need to conduct account opening/maintenance functions.
• Responsible for Providing Exceptional Customer Service
  • Provides efficient, effective, and courteous customer service.
  • Consistently deliver customer service by acknowledging customers immediately, making eye contact, using the customer’s name and giving undivided attention.
  • Using standard greetings and farewells and thanking the customer for banking with us.
  • Constantly look for ways to improve the customer experience and communicate those ideas to branch management.
  • Build customer relationships to encourage business retention.
  • Complete all work with accuracy and in a timely manner.
  • Escalate customer complaints to supervisor.
• Responsible for Adhering to Policies, Procedures, and Ensuring Operational Soundness
  • Perform a variety of transactions to service the customer, including processing deposits, withdrawals, making payments, cashing checks, redeeming bonds, and scanning daily work.
  • Perform operational functions and adhere to the policy and procedure as outlined in the bank’s manuals (i.e., Reg. CC, BSA, etc.).
  • Balance transactions and cash at the end of the day and participate in the branch settlement; may participate in balancing ATM, Coin Machine, and Cash Vault.
  • Perform functions such as answering phone, filing, safe deposit box escort, audits, etc. (Winsted Branch only; serve as receptionist when needed).
  • Perform all duties in accordance with prescribed regulatory compliance guidelines.
• Responsible for Identifying Cross Training Opportunities and Personal Development
  • Continuously strive to improve personal development through policy, product, and banking knowledge.
  • Maintain current knowledge of bank’s products and services as well as policies and procedures.
  • Attend relevant seminars and courses to update and advance knowledge and skills.
  • Volunteer for special projects within the scope of your job responsibilities.
  • Participate in community events and professional relationships for the benefit of the bank.

• High school diploma or equivalency required with 3 to 6 months of relevant banking, retail or sales experience.
• Demonstrated customer service and sales skills.
• Must possess strong communication, problem solving, and organizational skills.
• Proven ability to interact in a positive and professional manner with customers and peers.
• Must have full working knowledge of Microsoft Office Suite;
  Outlook, Word, Excel and PowerPoint.
• Must be able to work extended or weekend hours. Regular attendance is an essential function of this position.

Tasks are generally standardized and routine. Some judgment required in cross‑selling bank products and services and ensuring the proper application of bank and regulatory policies is…