LCSW Community Health Supervisor

Title:
Program Support & Community Services Supervisor, LCSW

Reports To: Director of Family Bridge Operations & Clinical Services Northwest

Department:
Family Bridge

Employment Status:
Full time, exempt

The Program Support & Community Services Supervisor, (PSCSS), LCSW is a key member of the Family Bridge Northwest Connecticut leadership and interdisciplinary team. The position supports the development, implementation, daily operations, and sustainability of the Family Bridge Maternal Child Health Home Visiting Program, with primary responsibility for Community Health Worker supervision, family engagement, psychosocial support, community-resource navigation, hospital-based outreach, community integration, and interdisciplinary coordination.

The position provides direct supervision, coaching, and professional support to Family Bridge Community Health Workers and assists in developing effective workflows between Community Health Workers, RN Home Visitors, program support and data staff, healthcare partners, and community organizations.

The Program Support & Community Services Supervisor also performs Program Support Specialist and Community Health Worker functions as needed, including hospital rounding, family engagement, outreach, resource navigation, and connection of families to appropriate community supports.

As a Licensed Clinical Social Worker, the position provides social-work expertise to the interdisciplinary team and may provide psychosocial assessment, behavioral-health support, crisis assessment, counseling, care coordination, and clinical social-work consultation consistent with professional licensure, organizational policy, and scope of practice.

The position works closely with the Director of Family Bridge/RN Supervisor to ensure families receive coordinated, comprehensive, family-centered, culturally responsive, and trauma-informed services.

• Provide direct supervision, leadership, coaching, and ongoing support to Family Bridge Community Health Workers.
• Conduct routine individual and team supervision meetings.
• Support CHW orientation, onboarding, training, competency development, and continuing professional development.
• Establish and monitor CHW workflows, assignments, workload, outreach activities, documentation, family follow-up, and program expectations.
• Provide guidance regarding family engagement, social determinants of health, resource navigation, community outreach, and professional boundaries.
• Review CHW documentation and performance indicators for completeness, timeliness, quality, and adherence to program expectations.
• Identify staff-development needs and coordinate appropriate education and support with the Director.
• Participate in CHW performance evaluations and performance-management activities.
• Promote effective interdisciplinary collaboration between Community Health Workers and RN Home Visitors.
• Ensure CHWs practice within established organizational policies, program expectations, and CHW scope and role boundaries.
• Facilitate interdisciplinary case discussions involving complex social, behavioral-health, family, or community-resource needs.

The Program Support & Community Services Supervisor may perform Program Support Specialist and Community Health Worker responsibilities based on program needs, including:

• Conduct regular rounding at participating birthing hospitals.
• Maintain a visible, professional Family Bridge presence within hospital maternity and newborn care areas.
• Introduce Family Bridge services to eligible postpartum families during the birth hospitalization.
• Explain the purpose, benefits, voluntary nature, and expectations of Family Bridge services.
• Engage families and identify barriers that may affect participation in Family Bridge.
• Facilitate communication between interested families and the Family Bridge team.
• Support culturally and linguistically appropriate family engagement.
• Participate in hospital-based outreach and program-awareness activities.
• Maintain collaborative working relationships with hospital maternity, newborn, social-work, care-management, and other designated staff.
• Provide hospital-to-community transition support for families participating in Family Bridge.
• Participate in community events, health fairs, outreach initiatives, and other Family Bridge engagement activities.

• Provide clinical social-work…