Admin: Support Associate

A&B Home Care Solutions - CT, a Modivcare Personal Care Service

A bilingual Employee Support Associate is responsible for providing administrative and operational support to the company’s caregivers. This role involves working closely with the Human Resources department to ensure that all caregivers receive the necessary support and resources to perform their job duties effectively.

• Pay: $22/hr - $24/hr
• Schedule: M-F 8:00AM-4:30PM
• Office Address: 30 Peck Road, #2202, Torrington, CT 06790

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

• Onboard and train new caregivers:
  Work closely with the Human Resources department to ensure that new caregivers are properly onboarded and trained. This includes coordinating training sessions, providing new hire orientation, and helping new caregivers understand company policies and procedures.
• Handle caregiver inquiries and concerns:
  Respond to caregiver inquiries and concerns related to their job duties, benefits, and company policies. This may involve communicating with caregivers via phone, email, or in-person meetings.
• Maintain caregiver records:
  Maintain accurate caregiver records, including personal information, credentialing, employment history, background checks and training records. Ensure that caregiver records are kept up-to-date and in compliance with company policy and applicable laws and regulations.
• Assist with scheduling and timekeeping:
  Assist with scheduling caregivers and tracking their time and attendance. Use software tools to manage schedules, timecards, and payroll.
• Coordinate caregiver benefits:
  Coordinate caregiver benefits, such as health insurance, retirement plans, and paid time off including sick pay. Work closely with the Human Resources department to ensure caregivers have access to the appropriate benefits and that their benefits are properly administered.
• Support the Human Resources department with other benefits to include Workers Compensation, Disability, FMLA, Leave of Absences, and Unemployment. Support the centralized efforts of the Human Resources department while ensuring a positive experience for our caregivers.
• Other duties as assigned.

• High School Diploma or equivalent;
  College Degree or certificate program preferred.
• Two (2) plus years of experience in customer service or human resources field.
• 1+ years of HR support, employee relations, or a similar role, preferably in a healthcare or home healthcare setting experience required.
• Home Care (Personal Care/Licensed) experience preferred.
• Bilingual in English & Spanish required
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To provide access to the care that matters for those who need it most.

Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real world impact.

Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.