Enablement & Support Analyst - Torrington
Job in
Torrington, Litchfield County, Connecticut, 06792, USA
Listed on 2026-05-30
Listing for:
O&G Industries Inc
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst, IT Business Analyst, HelpDesk/Support
Job Description & How to Apply Below
Application Enablement & Support Analyst - Torrington
This is not a remote position.
Responsibilities- Serve as the liaison between business users and IT development teams.
- Provide frontline support for application issues, service requests, and reporting needs.
- Identify opportunities to improve application functionality and user experience.
- Develop and deliver user training, documentation, and support materials for business applications and Microsoft 365 tools.
- Coordinate software rollouts, testing, updates, and implementation projects.
- Support field operations, job trailer startups/moves, and division-specific technical initiatives.
- Manage vendor relationships, software updates, QA/testing, and end‑user support for systems including Sysdyne and ERPLY POS.
- Translate business needs into technical requirements and assist with deployment and user adoption.
- Experience supporting business applications and incident management systems.
- Strong knowledge of Microsoft 365 applications including Teams, Excel, Word, PowerPoint, and One Drive.
- Excellent technical writing, training, and process documentation skills.
- Strong project coordination, communication, and organizational abilities.
- Analytical mindset with strong troubleshooting and problem‑solving skills.
- Ability to collaborate effectively across technical and non‑technical teams.
- Experience with software testing, training delivery, and process mapping preferred.
Please note we are unable to provide immigration sponsorship for this position.
We offer a competitive benefit and compensation package that includes health, dental, vision, 401(k) with company match, company paid life insurance, company paid long term disability insurance, paid holidays, and earned time off.
To access different languages for the application process, click START YOUR APPLICATION. Find the drop‑down box in the right‑hand corner and navigate between English, Spanish, French and Italian.
EOE/AA/Disability, Veteran and Second Chance Employer
We are an E-Verify Participating Employer.
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