Account Manager

## Account Manager Apply locations:
Pro Tech CT - Torringtontime type:
Full time posted on:
Posted Yesterday job requisition :
JR0804
** We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
** Pro Tech, a New Charter company, is a respected Managed Service Provider delivering innovative IT solutions — including managed IT services, cloud infrastructure, cybersecurity, and technology consulting — to businesses across the greater New York metropolitan area.
We are seeking a results-driven Account Manager to join our sales team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building long-term client relationships and solving real-world business challenges through technology. You will serve as a trusted advisor to both prospects and existing clients, helping them align their technology investments with their business goals.#

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Key Responsibilities
** Business Development
*** Actively prospect for new business through cold outreach, networking, referrals, and marketing campaigns
* Schedule and conduct First-Time Appointments (FTAs) in collaboration with the Director of Sales
* Identify client pain points and align their needs with Pro Tech's managed IT, cloud, and cybersecurity solutions
* Conduct discovery meetings and develop long-term technology roadmaps for prospective clients
* Represent Pro Tech at local events, trade shows, and industry forums to build brand presence and pipeline
** Account Management
*** Serve as the primary relationship owner for an assigned book of accounts
* Lead quarterly business reviews and guide clients through long-term IT planning and strategy
* Manage renewals for hardware, software, licensing, and service contracts
* Act as the liaison between clients and Pro Tech's technical services team to ensure seamless delivery
* Handle client escalations professionally, driving timely resolution and maintaining high satisfaction
* Develop assigned accounts to identify expansion and upsell opportunities aligned with client growth
** Internal Collaboration
*** Maintain accurate CRM records including pipeline updates, activity logs, and forecast data
* Partner with vendors and distribution contacts to prepare competitive solution proposals and quotes
* Collaborate with the sales team within a POD structure, supporting shared goals and peer development
* Participate in new client onboarding and kickoff meetings to ensure a strong start to each engagement
* Stay current on Pro Tech's service portfolio, emerging technologies, market trends, and competitor offerings## What We're Looking For
* 2+ years of experience in account management, business development, or outside sales — preferably in IT, MSP, or B2B technology services
* Demonstrated ability to manage client relationships and close new business in a consultative sales environment
* Comfortable engaging and presenting to C-level executives and business decision-makers
* Working knowledge of IT concepts including managed services, cloud solutions, and cybersecurity (training provided)
* Proficiency with CRM platforms and quoting tools; experience with Microsoft 365 a plus
* Strong verbal and written communication skills with the ability to tailor messaging to diverse audiences
* Highly organized self-starter with the ability to manage multiple priorities and operate with minimal supervision
* Collaborative team player with a client-first mindset and a commitment to professional integrity
* Bachelor's degree preferred; equivalent combination of education and experience considered## ## Compensation & Benefits
* Competitive base salary starting at $70,000 commensurate with experience
* Uncapped commission structure with significant earning potential
* Comprehensive healthcare benefits
* Retirement plan with employer match
* Ongoing professional development and vendor training opportunities
* Collaborative, team-oriented culture with room for growth  
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* Who We are:

** At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized…