Account Manager

Overview

Pro Tech, a New Charter company, is a respected Managed Service Provider delivering innovative IT solutions—including managed IT services, cloud infrastructure, cybersecurity, and technology consulting—to businesses across the greater New York metropolitan area. We are seeking a results‑driven Account Manager to join our sales team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building long‑term client relationships and solving real‑world business challenges through technology.

You will serve as a trusted advisor to both prospects and existing clients, helping them align their technology investments with their business goals.

• Business Development
  • Actively prospect for new business through cold outreach, networking, referrals, and marketing campaigns
  • Schedule and conduct First‑Time Appointments (FTAs) in collaboration with the Director of Sales
  • Identify client pain points and align their needs with Pro Tech’s managed IT, cloud, and cybersecurity solutions
  • Conduct discovery meetings and develop long‑term technology roadmaps for prospective clients
  • Represent Pro Tech at local events, trade shows, and industry forums to build brand presence and pipeline
• Account Management
  • Serve as the primary relationship owner for an assigned book of accounts
  • Lead quarterly business reviews and guide clients through long‑term IT planning and strategy
  • Manage renewals for hardware, software, licensing, and service contracts
  • Act as the liaison between clients and Pro Tech’s technical services team to ensure seamless delivery
  • Handle client escalations professionally, driving timely resolution and maintaining high satisfaction
  • Develop assigned accounts to identify expansion and upsell opportunities aligned with client growth
• Internal Collaboration
  • Maintain accurate CRM records including pipeline updates, activity logs, and forecast data
  • Partner with vendors and distribution contacts to prepare competitive solution proposals and quotes
  • Collaborate with the sales team within a POD structure, supporting shared goals and peer development
  • Participate in new client onboarding and kickoff meetings to ensure a strong start to each engagement
  • Stay current on Pro Tech’s service portfolio, emerging technologies, market trends, and competitor offerings

• 2+ years of experience in account management, business development, or outside sales—preferably in IT, MSP, or B2B technology services
• Demonstrated ability to manage client relationships and close new business in a consultative sales environment
• Comfortable engaging and presenting to C‑level executives and business decision‑makers
• Working knowledge of IT concepts including managed services, cloud solutions, and cybersecurity (training provided)
• Proficiency with CRM platforms and quoting tools; experience with Microsoft 365 a plus
• Strong verbal and written communication skills with the ability to tailor messaging to diverse audiences
• Highly organized, self‑starter with the ability to manage multiple priorities and operate with minimal supervision
• Collaborative team player with a client‑first mindset and a commitment to professional integrity
• Bachelor’s degree preferred; equivalent combination of education and experience considered

• Competitive base salary starting at $70,000 commensurate with experience
• Uncapped commission structure with significant earning potential
• Comprehensive healthcare benefits (health, dental, vision)
• Retirement plan with employer match
• Ongoing professional development and vendor training opportunities
• Collaborative, team‑oriented culture with room for growth
• Full package including responsible time off, paid holidays

Pro Tech IT is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.