Teller, Finance & Banking

About The Role

The Tellers will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct himself/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Come join an amazing team that finds satisfaction in serving our customers and community.

• Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers,
• Print Statements and cashes Savings Bonds
• Successfully uses Haberfeld brochure to select the right account type for customers
• Knows how to use and clean branch capture machine
• Knows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable)
• Knows how to use and find information in Silverlake, Vertex, Net Teller, and Passport
• Knows where all logs can be found in the branch and what each log is used for
• Knows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA
• Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit
• Knows proper process and what is needed to let a customer into a Safe Deposit Box
• Acknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations)
• Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized
• Knows and maintains cash drawer limit
• Demonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstation
• Knows when dual control is necessary and demonstrates dual control appropriately from start to finish
• Knows the proper process for working with a dormant/escheat account
• Knows how to properly /Verify customers
• Understands it is not their job to say "No"
• Reads Account and Customer Alert Messages every time and understands the importance of doing so.
• Ability to learn and fill in for New Accounts when needed.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.

• Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers needs.
• Participates in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of First State Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and BVS training courses within assigned time frame(s).
• All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represent First State Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Additional duties as requested or assigned.

• High school…