Product Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description /Preferred Qualifications

Product Engineer - Product Support

We are seeking a self‑motivated, process‑driven Product Engineer to join our Product Support team. This role is responsible for defining and executing product service strategies for the KLA‑ECI Division, ensuring robust serviceability across the full Product Life Cycle (PLC).

At KLA, we don't just build cutting-edge semiconductor equipment-we empower innovation at the system level. We are looking for a self-driven, technically curious Product Engineer with strong system-level understanding of chemistry within capital equipment and a passion for field service and product support.

This is a high-impact role where you will bridge engineering, service, and customers-owning how our products are supported, maintained, and continuously improved across their lifecycle.

Why This Role Stands Out

* Work on complex capital equipment systems combining chemistry, hardware, and service engineering

* Directly influence product design for serviceability and reliability

* Partner cross-functionally with Engineering, Service, and global teams

* Gain customer-facing exposure supporting real-world deployments

* Play a key role in new product introductions (NPI) and long-term product success

What You'll Do

* Own serviceability across the product lifecycle (PLC)

Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mind

* Lead Product Support Strategy

Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releases

* Drive Reliability & Cost Optimization

Improve field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategies

* Enhance Field Execution & Best Practices

Collaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful training

* Support the Installed Base

Analyze field issues, refine service documentation, improve training, and drive continuous improvement across global operations

* Engage Directly with Customers

Travel onsite to support tool installs, escalations, and performance optimization

What We're Looking For

* Strong system-level knowledge within capital equipment or advanced manufacturing environments

* Hands-on experience in technical service, troubleshooting, or product support

*…