IT Systems Support Specialist

Coronet LED is seeking an IT Systems Support Specialist to provide Tier 2 and Tier 3 technical support across our office, manufacturing, and warehouse operations. This is a support-first role focused on resolving escalated issues, restoring service quickly, and reducing recurring problems through strong troubleshooting and documentation.

The ideal candidate is hands-on, dependable, curious, and comfortable owning difficult issues from start to finish. The position provides technical mentorship to the Tier 1 IT Support Specialist, but it is not a supervisory role. The specialist will also assist with selected systems, network, security, and infrastructure activities under the direction of IT leadership, creating opportunities to broaden technical skills over time.

• Advanced Help Desk Support:
  Resolve escalated hardware, software, Windows, Microsoft 365, email, Teams, account access, connectivity, business application, printing, mobile device, and peripheral issues in person and remotely.
• Ticket Ownership:
  Manage issues through diagnosis, testing, resolution, and follow-up. Keep users informed, document work clearly, identify recurring problems, and elevate appropriately when senior or vendor support is required.
• Endpoint and User Support:
  Configure, deploy, repair, replace, and maintain computers, monitors, docks, phones, applications, and related equipment. Support onboarding, offboarding, permissions, software installation, updates, and equipment lifecycle tasks.
• Business and Warehouse Technology:
  Troubleshoot user-facing issues with ERP and business applications, Zebra label printers, barcode scanners, printers and MFPs, kiosks, and technology used in manufacturing, shipping, and warehouse workflows.
• Network and Connectivity Troubleshooting:
  Diagnose wired, wireless, VPN, internet, cabling, switch-port, and basic DNS or DHCP issues. Isolate the likely cause, complete safe remediation within the role, and coordinate advanced changes with IT leadership or service providers.
• Systems and Project Assistance:
  Assist with device management, identity and access, software deployments, patching, security tools, backup checks, cloud services, equipment upgrades, and infrastructure projects by following established procedures and learning through hands-on participation.
• Security Support:
  Help investigate phishing reports, suspicious activity, malware alerts, MFA and access issues, and device compliance problems. Follow incident procedures and elevate promptly when a broader response is required.
• Mentorship and
  
  Collaboration:
  
  Provide technical guidance to the Tier 1 specialist, maintain support documentation and asset records, coordinate with vendors, train employees on common technology tasks, and contribute to team projects and process improvements.

• Strong customer service orientation with the ability to translate technical concepts into clear, user-friendly language
• Demonstrated problem-solving ability with a proactive, ownership-driven approach to resolving issues
• Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment
• Effective communication skills (verbal, written, and interpersonal) with a collaborative mindset
• Self-motivated and dependable, with the ability to work independently and follow through on tasks
• Willingness to learn, adapt, and accept feedback to continuously improve performance
• Ability to interpret and follow instructions in various formats (written, verbal, diagrams, etc.)
• High level of professionalism and ability to handle sensitive information with confidentiality

• Two to five years of hands-on help desk, desktop support, or technical support experience, including experience resolving Tier 2 or other escalated issues in a business environment.
• Technical Foundation:
  Strong troubleshooting skills with Windows 10 or 11, Microsoft 365, computer hardware, peripherals, printers, user accounts, permissions, and common connectivity issues. Practical knowledge of basic TCP/IP networking, Wi-Fi, DNS, DHCP, and VPN concepts is expected
• Technical or trade school IT diploma, associate or bachelor degree, relevant certifications, equivalent practical experience, or a combination of these. CompTIA A+, Network+, Security+, Microsoft, or comparable certifications are helpful but not required