Sales Associate

Company Description

ADT is a leading provider of security, automation, and smart home solutions for residential and commercial customers across the United States. The company focuses on helping people protect what matters most through reliable technology and responsive customer service. ADT offers a range of security and monitoring products designed to create safer homes and businesses. Team members benefit from working in a mission-driven environment that values integrity, innovation, and customer trust.

The Sales Associate role at ADT is a full-time, on-site position based in Totowa, NJ. In this role, the Sales Associate engages with prospective and existing customers, explains ADT products and services, and recommends solutions that meet individual safety and security needs. Daily responsibilities include conducting in-person consultations, demonstrating products, preparing quotes, and guiding customers through the sales process from initial contact to close.

The Sales Associate collaborates with service and installation teams to ensure a smooth customer experience and follows up after sales to support long-term relationships. This role also involves meeting sales targets, maintaining product knowledge, and using CRM tools to track leads and opportunities.

• Strong customer service and relationship-building abilities, with a focus on listening, understanding needs, and providing appropriate solutions.
• Proven sales, negotiation, and closing skills, ideally in retail, home services, or technology-based products.
• Clear and confident verbal and written communication skills, including the ability to explain technical features in simple terms.
• Comfort working in an on-site, face-to-face environment, with the ability to manage multiple customer interactions throughout the day.
• Ability to use basic digital tools and CRM systems to manage leads, track activities, and document customer interactions.
• Self-motivated, goal-oriented mindset with the ability to work both independently and as part of a team.
• High school diploma or equivalent required; additional education or training in sales, business, or related fields is a plus.
• Previous experience in security, telecommunications, or home automation is beneficial but not required; willingness to learn ADT products and services is essential.